What are the responsibilities and job description for the Overnight Front Desk Agent position at Gurneys Inn Resort & Spa LLC?
About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring their stay is seamless and memorable. This role requires a welcoming demeanor, outstanding communication skills, and the ability to handle multiple tasks efficiently in a fast-paced, luxury resort environment.
Key Responsibilities:
- Handle all aspects of the guest check-in and check-out process, ensuring accuracy and efficiency.
- Assist with reservations, modifications, and cancellations as needed using OPERA and other relevant systems.
- Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering personalized recommendations for on-site and local experiences.
- Process payments and maintain accurate records of guest folios, ensuring all charges are correctly applied.
- Work closely with other departments, such as Housekeeping and Maintenance, to ensure guest requests are fulfilled promptly.
- Maintain accurate logs and reports, including shift summaries and incident documentation.
- Maintain a polished, professional presence at the front desk and lobby area, embodying Gurney's brand standards.
Qualifications:
- Previous experience in front desk or hospitality roles preferred, especially in a luxury resort setting.
- Proficiency in OPERA PMS or similar property management systems is a plus.
- Excellent communication and interpersonal skills.
- Strong multitasking abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Availability to work flexible hours, including weekends, holidays, and evenings.
- A commitment to delivering exceptional guest experiences.
Physical Requirements:
- Ability to stand, walk, and move around the front desk and lobby area for extended periods, including during busy check-in and check-out times.
- Occasionally lift and carry items up to 20-30 pounds, such as guest luggage, packages, or office supplies.
- Frequent bending, reaching, and twisting to access files, supplies, and equipment.
- Manual dexterity to handle or operate office equipment, including telephones, computers, and printers.
- Good vision to read screens, documents, and small print; good hearing to communicate effectively with guests and team members.
- Ability to speak clearly and effectively to convey information to guests, team members, and other departments.
Pay range and compensation package
- $23.00-$24.00 per hour
- Comprehensive health, dental, and vision insurance.
- Paid time off.
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement:
Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.
Salary : $23 - $24
