What are the responsibilities and job description for the Skip Tracer position at Gurstel Law Firm P C?
GURSTEL LAW FIRM, P.C. – SKIP TRACER
GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.
CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.
Job Title: SKIP TRACER
Home Department: SKIP
Job Class: NON-EXEMPT
Worker Category: FULL-TIME
JOB SUMMARY
As a Skip Tracer, you will locate hard-to find persons who owe money to a particular business or agency. Skip Tracers use advanced computer programs designed to track individuals who have moved. This position requires a candidate that is able to multitask and work in a fast-paced environment, have a high level of attention to detail, and make cost-effective decisions in the best interest of the company.
DUTIES AND RESPONSIBILITIES
- Perform collection skip-tracing activities in accordance with FDCPA, state and local collection laws in an effort to verify consumer information
- Perform asset verification activities on consumers with unpaid collection accounts
- Proper handling of inbound/outbound skip calls and utilizing multiple interest avenues to locate consumers while meeting production goals established by management
- Maintain clear and updated account documentation and coding on skip-tracing location process
- Attempt to locate individuals for payment of debt, locate most current address, and set up files for service
- Work queue in accordance with skip processes and procedures
- Verify POE information and set up wage garnishments
- Verify bank information and set up bank garnishments
- Work special skip requests from internal departments.
- All other duties as assigned
QUALIFICATIONS AND SKILLS:
- 2 years of skip tracing experience preferred
- Experience in the collections process and/or Creditors Rights Law is preferred, but will train.
- Have a high level of attention to detail
- Strong internet navigation skills
- Competency in Excel
- Familiarity with CLS is helpful
- Ability to multitask in a fast paced environment and work under time-sensitive deadlines
- Excellent customer service skills
COMPETENCIES
- Accountability 20%
- Computer Skills 10%
- Job Skills 20%
- Problem Solving & Decision Making 25%
- Ethics / Integrity 25%
TRAVEL – This position requires up to 0-5% travel. Travel excludes local commute.
COMPENSATION AND BENEFITS
- Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing.
- Paid Time Off (PTO)/ Paid Holidays
We are looking for individuals who share our Core Values: Do Right, Achieve Results, and Maintain Integrity.
EOE
If you are based in California, you can read information for California residents linked here
