What are the responsibilities and job description for the Help Desk Analyst 2 (Video Support Specialist) position at Gurutech Solutions?
Education:
- Preferred Education: 4-year college degree
- Years of Relevant Experience: 2 years
Key Skills:
- Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft O365
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
- Use professional written and oral communication
- Work successfully across multiple teams
- Provide analytical and troubleshooting support for video endpoints and fiber networks
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
- Prefer experience with Polycom and Cisco infrastructure and endpoints
- Provide limited audio/video support for management off-site activities
- Maintain strict confidentiality for all videoconferencing activities
- Report operational and technical issues to managers.
Job Type: Contract
Work Location: In person
