Technical Service Representative / Marketing Assistant

Job Title: Technical Service Representative / Marketing Assistant

Employment Status: Full Time

Classification: Non-Exempt

Work Schedule: Monday to Friday, occasional overtime seasonally

Reports to: Director of Marketing

Supervisory Responsibilities: None

Pay: $27 - $32.00/hour

Position Summary: The Technical Service Representative / Marketing Assistant is responsible for providing personable Service with Knowledge® at the Windsor, CA retail store. Meets customer needs though accurate prompt order processing, invoicing, freight coordination, and documentation. Answers general inquires such as price, lead-times, and basic product information. Collaborates with Technical Sales Representatives, other departments, and locations to provide products and services to customers in an accurate and timely manner. This position is responsible for providing support to the marketing department. This is a customer-facing role that builds brand loyalty and ensures customer satisfaction while generating sales and profits.

Essential Functions:

• Efficiently and accurately process customer orders, sample requests, and invoices, ensuring all tasks are completed within established deadlines and in compliance with company guidelines.

• Maintains proper and accurate store inventory levels per Good Manufacturing Practices (“GMP”) by running inventory reports and working with other departments to keep the store stocked.

• Addresses customer service issues relating to general claims including but not limited to late deliveries, short shipments, damaged goods, and non-technical problem resolution along with price verification to maintain customer satisfaction.

• Develops and maintains comprehensive knowledge of Gusmer product lines and provides customers with up-to-date accurate product information.

• Supports sales staff by responding to requests by providing information throughout the order cycle including but not limited to shortages, delays, and credit holds.

• Analyzes wine and juice samples using Foss (WineScan) lab equipment and communicates results to customers. Maintains instrument calibration and schedules preventive maintenance.

• Maintains customer-related files and documentation in an organized and easily retrievable manner; properly documents order cycle events so that information is easily understandable.

• Provides administrative and project support for a variety of marketing programs.

• Supports the marketing team with planning, implementing, and monitoring marketing campaigns across a variety of marketing channels including social media, email campaigns, webinars and websites.

• Writes and edits content for social media, websites and press releases.

• Conduct market, competitor, and customer research.

• Becomes proficient in the use of marketing software, online analytics, and Google Ads along with social media platforms like Facebook, Instagram, and LinkedIn.

Other Duties

• Assists with the sign-up and coordination of tradeshows and seminar attendance.

• Participates in internal product training as needed.

• Coordinates with other departments to fill internal orders as needed.

• Performs other Technical Service Representative / Marketing Assistant duties as assigned.

This is not meant to be a comprehensive listing of activities, duties, and responsibilities. These items may change, or new items may be assigned with or without notice.

Experience and Education Requirements

• Highschool Diploma/GED required.

• Associates degree in wine making, viticulture and enology, or at least two years’ work experience in related field required.

• Experience in marketing and/or customer service preferred but not required.

• Experience in laboratory techniques preferred but not required.

Knowledge, Skills, and Abilities (KSA’s) Required

• Knowledge of fermentation processes, analytical chemistry, and laboratory techniques.

• Excellent interpersonal, negotiation, conflict resolution, and people skills.

• Excellent verbal and written communication skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Excellent organizational skills and attention to detail.

• Ability to act with integrity, professionalism, and maintain confidentiality.

• Ability to self-motivate and work without direct supervision.

• Ability to use Microsoft Office, other computer programs, and technology.

Physical Requirements

The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Modified “light duty” restrictions may be arranged as needed and when available for job-related injuries or illnesses.

While performing the duties of this job, the employee is regularly required to walk on normal surfaces and sit; use hands for writing and keyboarding. The employee is occasionally required to lift, carry, and/or push up to 25 lbs., and walk on uneven surfaces. Specific vision abilities required by this job include visual acuity sufficient to read a computer screen and paper documents. Acute hearing is necessary for phone and in-person communication with fellow employees and other contacts.

Working Conditions

This position typically functions in a business environment with occasional trips into lab areas.

EEO Policy Statement:

Gusmer Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Gusmer will also consider requests for reasonable accommodations made by applicants and employees on an individualized basis, including those based on disabilities and sincerely held religious beliefs, where such accommodations do not impose an undue burden on the business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $27 - $32