What are the responsibilities and job description for the Head of Partner Solutions, Embedded Denver, CO;San Francisco, CA;New York, NY position at Gusto?
Denver, CO; San Francisco, CA; New York, NY
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually.
About the Team :
Gusto Embedded Payroll is an API-based product that enables software developers to embed and customize payroll directly into their software. We’ve taken the infrastructure we’ve built servicing tens of millions of paychecks and tens of thousands of tax codes on Gusto and made it available for external software developers.
About the Role :
We are seeking a dynamic and experienced Head of Partner Solutions to lead and scale our post-sales partner-facing teams, including Technical Solutions, Program Management, and Customer Experience (CX) . This is a senior leadership role responsible for helping GEP’s partners build, launch, and service the best payroll product possible for their end customers. You will collaborate closely with internal teams— Engineering, Product, Growth, Risk, Legal & Compliance —to drive partner success throughout their lifecycle.
- Strategic Leadership
Drive the success of the Technical Solutions, Program Management, and CX teams by building operational frameworks and best-in-class processes.
Work closely with the Technical Solutions team to ensure the end-to-end technical success of partners building on our embedded payroll platform.
Oversee the Program Management team to manage and streamline cross-functional initiatives and workstreams for large scale complex partner implementations.
Guide the CX team to train & enable partner CX teams, deliver Tier 2 support, and maintain high standards of payroll service for our partners’ end customers.
Act as the primary liaison with internal teams to advocate for partner needs, resolve escalations, and ensure alignment across all stages of the partner lifecycle.
Develop and execute strategies to scale operations, implement tiered staffing models, and introduce efficiency measures to support rapid growth.
Ideal Attributes
Deep experience working with developer-facing API products and collaborating with engineering & product teams.
Proven track record in managing long-cycle implementations of technical, enterprise-grade products.
Expertise in managing demanding B2B enterprise SaaS clients, including C-level relationships and escalations.
Experience in scaling support teams and driving structured processes at a rapidly growing organization.
Independent problem-solver with a knack for creating frameworks and scalable models.
Invests in team growth and possesses strong relationship-building skills with internal and external stakeholders.
Experience Required
Our cash compensation amount for this role is targeted at $207,000 - $235,000 / yr in Denver & most remote locations, and $243,000 - $275,000 / yr for San Francisco & New York.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
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Salary : $207,000 - $235,000
