What are the responsibilities and job description for the Customer Service Representative / Agent position at Gutwein & Risner Insurance Agency?
Overview
We are seeking a dedicated and motivated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze customer needs.
Duties
- Provide outstanding customer service through inbound and outbound calls, emails, and chat support.
- Assist customers with inquiries regarding products and services, ensuring a high level of satisfaction.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyze customer feedback and provide insights to improve service delivery.
- Utilize phone etiquette to handle calls professionally and courteously.
- Collaborate with team members to resolve complex issues efficiently.
- Support multilingual customers by providing assistance in English or other languages as needed.
- Maintain a thorough understanding of company products and services to effectively assist customers.
Qualifications
- Proven experience in customer service or call center environment is preferred.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Ability to analyze customer needs and provide appropriate solutions.
- Bilingual or multilingual capabilities are a plus.
- Proficient in using computer systems and software for data management.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
Join us in delivering exceptional customer experiences while growing your career in a supportive environment!
References required upon request.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Rensselaer, IN 47978 (Required)
Ability to Relocate:
- Rensselaer, IN 47978: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $50,000