What are the responsibilities and job description for the Beyond the Meter Customer Service Manager position at GVEC?
GVEC is looking to hire you for the position of Beyond the Meter (BTM) Customer Service Manager to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Beyond the Meter Customer Service Manager, you will help support and lead our BTM Customer Service department and foster positive relationships with our customers. Our BTM department is responsible for handling all HVAC, electrician services and renewable energy jobs.
How You’ll Help
Oversee and manage daily office operations
Elevate the BTM Customer Service team through impactful coaching and constructive feedback
Engage with customers daily to ensure they receive top-notch services through efficient dispatching and scheduling
Collaborate with Service Department to address and resolve all customer needs on time
Manage accounts receivable and cash handling procedures
Lead the team to achieve exceptional performance and consistently meet benchmark goals
Authorize and manage accurate time entry of staff
Perform all other duties as assigned
Experience / Skills You’ll Need
Bachelor's degree or equivalent experience in Customer Service
Experience with Service Titan or similar field service management system
Proficient in Microsoft Office Suite
Exceptional critical thinking skills that drive innovative problem-solving approaches
Analytical and data-driven
Expertise in developing, evaluating and refining training programs to enhance team performance
Excellent verbal and written communication skills with the ability to convey information clearly and confidently
Excellent problem-solving abilities, with a proactive approach to troubleshooting and resolving issues independently
Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
Self-motivated individual with a strong work ethic. Able to work independently with an impeccable sense of integrity
Team player with the resolve to provide and take constructive criticism that helps evolve the team
Willingness to be available and support all departments as needed, demonstrating flexibility and a a team-oriented mindset
Contribute to team effort by building relationships with staff and collaborating to create results
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