What are the responsibilities and job description for the Bilingual Call Center Representative position at GVR Infotek LLC?
Job Description
Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.
Reiterates the identified concerns or needs to ensure agreement.
Clearly communicate resolution options and timeframes.
Enters incoming callers contact information, issues, and resolutions in software.
Provides service that meets service level agreements (SLAs).
Responds billing inquiries, quotes balance, payoff information, and processes paid in full notifications.
Accepts payments over the telephone as well as through the mail, complying with privacy and regulatory guidelines.
Contacts various departments to verify or clarify cemetery property or funeral service purchase and agreement in order to resolve inquiries accurately and timely.
Discuss and escalates advanced cases to management for input or resolution.
May initiate outbound customer calls to provide issue resolution or follow up.
Completes responsibilities within company policies, procedures, and compliant with regulations.
May maintain Customer Care processes, procedures, and job aids.
Recommends efficiencies to management with the outcome to improve
Qualifications
High School Diploma or GED Experience
At least two (2) years of Customer Service experience
Experience using call center phone software a plus
Call Center experience A PLUS
Bilingual in Spanish
(Professional verbal and written communication skills with the ability to remain steadfast under duress)
Job Type: Contract
Pay: Up to $19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19
