Business Relationship Representative

Summary:

Responsible for overseeing day to day activities of a select group of GVTC’s business customers. The Representative owns the relationship with all these business customers by developing and executing proactive, creative and ongoing initiatives. In addition to managing the existing group of businesses, the Representative will identify potential new clients, segments or innovative business opportunities which are in line with GVTC’s business strategy. The focus is on increasing business customer retention and revenues and on relieving outside sales managers and product managers of certain management and administrative duties. The Representative will be the primary contact for these business customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

· Working independently, maintains and enhances relationships with existing select business customers.

· Promotes product sales through business customer meetings and discussions covering business needs, current product performance, new products and industry developments.

· Works closely with Sales, Customer Service, Service Center, Network, Communications and Product Management to coordinate all marketing, sales and support services for their assigned business customers.

· Has a thorough understanding of the business customer’s account requirements and develops product strategies to meet these requirements.

· The Relationship Representative sells and supports the sales process of GVTC’s products and services.

· Works closely with Network and Communications to provide creative solutions to sales opportunities.

· Works closely with Sales, Customer Service and Communications to initiate contacts for developing and closing sales.

· Serve as inside support for the on the street sales team.

· Majority of time spent in inside sales.

· Cultivates cross selling through referrals to Sales and Customer Service.

· Accountable for meeting predetermined monthly quota while solidifying relationships with existing select business customers.

· Function as a client advocate to anticipate and resolve issues and manage the performance of internal delivery resources.

· Develop and enhance long-term client relationships.

· Inbound and outbound calling and sales.

· Identify growth opportunities and up selling potential within existing client base, support sales on new business pitches and help negotiate contract renewals and special project pricing

· Use excellent business judgment and have the ability to recognize business and marketing implications.

· Work with business clients to extend and renew business.

· Contract and rates negotiations.

· Assist in marketing efforts.

· Other miscellaneous duties as assigned.

Qualifications:

· Professional demeanor.

· Must have a good comprehension of telephone etiquette.

· Maintain honest and integrity in all dealings.

· Effective time management.

· Comfortable with the public and ability to make cold calls.

· Good written and oral communications skills.

· Excellent customer service skills required.

· Must meet acceptable company driving criteria.

· Ability to work irregular hours.

· Motivated and responsible.

· Ability to operate a motor vehicle. Must a valid Texas driver’s license and an acceptable driving record.

Education/Experience:High School Diploma or General Education Degree (GED) required; some college preferred. Minimum two years direct sales experience. Demonstrated working knowledge of sales and marketing techniques. Networking knowledge required.

Language Ability: Ability to read, write and comprehend simple instructions and short correspondence.

Reasoning Ability: Ability to deal with and solve problems using solid judgment skills.

Technical Skills: Basic PC and keyboarding skills required. Ability to handle PBX or multiple line phone systems. Basic understanding of telephony, cable and internet technologies.

Professional Appearance: Employees will professionally represent GVTC by adhering to GVTC’s Attire and Grooming Policy.

Supervisory Responsibilities: None

Working Conditions: The vast majority of time will be spent making cold calls in the clients’ environment. Some outdoors activity is necessary.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you must be able to sit for extended periods of time and communicate with callers.

You must be able to lift up to 10 pounds, have close vision, depth perception.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.

Job Type: Full-time

Pay: $41,446.00 - $62,170.00 per year

Schedule:

• Monday to Friday

Application Question(s):

• Will you be able to successfully pass an HR screening?
• Are you able to work 3 days in the office?

Ability to Commute:

• New Braunfels, TX 78132 (Required)

Ability to Relocate:

• New Braunfels, TX 78132: Relocate before starting work (Required)

Work Location: Hybrid remote in New Braunfels, TX 78132

Salary : $41,446 - $62,170