Assistant Manager

Assistant Manager

Assistant Manager to the Station Manager of a convenience store requires you to be the manager when the Station Manager is absent, including a food court. Duties include to recruit, interview, supervise, and train station/store personnel and provide quality customer service. Oversee station/store operations including checkout, merchandising, layout, product inventory, cleanliness, some bookkeeping, and maintenance. Strong emphasis on food execution/safety programs, control cash and merchandise shrinkage. Responsible for enforcing all company policies and procedures. Cash handling and daily paperwork. COGs and gross profit margins. Assistant Managers are also required to be a point of positivity for the staff and to encourage others.

Knowledge, Skills, and Other Qualifications Required:

• Detail-oriented, retail is DETAIL
• Customer service-oriented
• Work with deadlines
• Communicate effectively with customers, management, associates, and vendors
• Lift, carry, push, pull up to 60lbs
• Occasionally bend, kneel, squat and reaching over shoulder
• Work in cooler and freezer
• Requires use of extension ladder
• Demonstrates energy, willingness, leadership and enthusiasm to encourage and direct crew to provide best customer service
• Demonstrates proper food storage procedures and the use of food storage safety guidelines with regard to FIFO and dating of all food products received by vendors.
• Demonstrates the ability to prepare and place orders according to expected sales goals
• Demonstrates ability to manage receiving orders and temperature control as to what product condition arrives
• Ability to identify theft
• Demonstrates ability to calculate costs
• Demonstrates ability to perform and delegate weekly cleaning duties
• Must be 18 years or older.
• Must pass a background check (no burglary or theft).
• Must pass alcohol training and Underground Storage Tank Operator training.
• Must be willing to work weekends and evening shifts.

What We Are Looking For:

• Leadership Skills : You will have to keep your employees motivated, resolve conflicts and make hard decisions for your employees. A successful manager is a good leader.
• Time Management : You will be working with employees, customers and management. You will have to create schedules, order supplies and write reports. Time management is essential to make sure everything gets done.
• Decision-Making Skills : When the station manager is absent, the buck stops with you. Whether it is dealing with employees, customers, management or vendors, you will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to your success as a manager.
• Speaking and Writing : Managers do a lot of communicating. This might be one-on-one to a customer, in front of a group of employees, or in a meeting with management. You might be called upon to write reports or recommendations. Great verbal communications and writing skills will help you in any of these scenarios.
• Customer Service Skills : Customers are going to ask to speak to the manager. How you interact with customers is crucial for repeat business, employee morale and the health of your company. Great customer service skills will help managers solve issues before they become problems, and help create customer loyalty