What are the responsibilities and job description for the Business Relationship Manager position at Gwinnett County, GA?
Salary : $99,572.00 - $116,997.00 Annually
Location : Gwinnett County, GA
Job Type : Full-Time Appointed
Job Number : 25-02928
Department : Department of Information Technology Services
Opening Date : 01 / 24 / 2025
Closing Date : 3 / 31 / 2025 11 : 59 PM Eastern
FLSA : Exempt
Class Summary
Job Description
The Business Relationship Manager collaborates with the senior leadership of the departments to which they are assigned to create technology roadmaps and identify opportunities for technology innovations that drive improved service delivery and business optimization. This position will report directly to the Manager of the Business Strategic Services / Business Relationship Management, which is part of the Business Strategic Services Division (BSS) within the Department of Information Technology.
Essential Duties
- Partner with senior business leaders including Department Directors and their teams to deeply understand strategic and tactical business objectives
- Work with IT Leadership to create and implement business strategies that leverage and integrate IT strategy and technology to achieve business objectives
- Lead development of financial models indicating the investment required and estimated benefits
- Advocate and lead business process focus. Support those in the utilizing various tools such as mapping, modeling, workflow analysis, gap analysis, and use cases
- Champion and manage three-year rolling technology roadmaps for the business departments to which you are assigned
- Represent business needs in the identification and prioritization of IT performance improvement opportunities
- Collaborate with stakeholders to create and present business cases for proposed technology initiatives
- Conduct competitive analysis and benchmarking of candidate technology solutions
- Through participation in Governance committees, ensure overall execution of the project portfolios and capability roadmap realization, and measure the quality and business value of IT investments to ensure customer satisfaction
- Serve as a point of escalation in the event services are not meeting expected outcomes
- Establish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met including the management of client expectations
- Collaborate with business leadership to identify and champion a robust pipeline of automation and optimization initiatives throughout an intake process
Public Speaking Duties
Other Job Requirements / Information
Grade
The grade for this position is 107. Salary will be dependent on education and experience.
This position is eligible for the Employee Referral Program.
Minimum Qualifications
Preferred Qualifications
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.
Note : The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, click here
Additional Information
About Gwinnett County
Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity : We believe in being honest, building trust, and having strong moral principles.
Accountability : We believe in stewardship, transparency, and sustainability.
Equity : We believe in fairness and respect for all.
Inclusivity : We believe in engaging, embracing, and unifying our communities.
Innovation : We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below :
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!
Health
Wellness
Family and Career
Time
Money
Protection
To learn more about the Benefits offered at Gwinnett County, click here.
Do you have a degree in a computer science, information systems or a related field?
List your specific field of study. If none, type N / A.
How many years of IT or related experience do you have?
How many years of department leadership, professional analyst, strategic planning, or consulting experience do you have?
Describe your professional experience creating and presenting executive-level presentations to persuade and inform.
Do you have experience with creating business cases for proposed technology initiatives? Briefly describe your approach to completing these documents including how you go about providing cost / benefit analyses.
Do you have a demonstrated track record of successfully working, collaborating, and establishing credibility in a matrix managed environment. Briefly describe your experience(s).
Do you have experience working with business clients to define future business architectures or strategic technology roadmaps? Please explain that experience and specific examples of when you performed this type of work.
Describe your professional experience working with financial models and analysis.
Do you have experience with developing and communicating strategies that include leveraging or purchasing technology? Please explain.
Describe your experience in gathering business requirements and documenting those requirements.
Briefly describe your experience with conducting competitive analysis and benchmarking of candidate technology solutions for business customer?
Required Question
Salary : $99,572 - $116,997
