Communications Officer - Police Department

Salary :

See Position DescriptionLocation :

Gwinnett County, GAJob Type :

Full-Time MeritJob Number :

25-02944Department :

Police DepartmentOpening Date :

01 / 31 / 2025Closing Date :

2 / 14 / 2025 11 : 59 PM EasternFLSA :

Non-Exempt

Class SummaryJob DescriptionThe Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.The grade for this position is B22(2).Salary : $48,460 with possible incentives up to : $49,914 (includes 3% pay incentive for an associates degree)$51,368 (includes 6% pay incentive for a bachelor's degree)

• 4,800 hiring incentive for new hires

Effective 4 / 11 / 2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

High School Diploma, or G.E.D.;Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;Two years' experience in a fast-paced business customer service or telecommunications environment.Must be able to work rotating shifts, nights, holidays and weekends.A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations.A job simulation skills test will be administered to determine eligibility; andSuccessful completion of both phases of the hiring processFor information related to position specific Essential Duties, Knowledge and Skills and Physical requirements,

click

here.

For more information about the police hiring process and standards click here.

NOTE : The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.Additional Information

About Gwinnett CountyWelcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

VisionGwinnett is the preferred community where everyone thrives!

MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity : We believe in being honest, building trust, and having strong moral principles.

Accountability : We believe in stewardship, transparency, and sustainability.

Equity : We believe in fairness and respect for all.

Inclusivity : We believe in engaging, embracing, and unifying our communities.

Innovation : We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below :

for questions related to job postings, use jobs@gwinnettcounty.com.Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees' benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the

County contributes an average of 91 percent of the cost!Health

Medical plans for active and retired employeesDental and vision plansPrescription drug plan

Wellness

Onsite Employee Wellness Center24 / 7 Employee Assistance Program (EAP)ImmunizationsWellness education and incentive programsAnnual wellness fair

Family and Career

Training and professional development opportunitiesFamily planning benefitsFour weeks of paid parental leave

Time

Annual / Sick Leave12 paid holidays per calendar year1 paid floating holiday per calendar year

Money

Flexible spending accounts for medical and dependent careHealth Reimbursement Arrangement (HRA) availableHealth Savings Account (HSA) availableRetirement and Savings Plans401(a) Defined Contribution457 (b) Deferred CompensationLongevity payTuition reimbursementFinancial education programs

Protection

Basic, optional, and dependent life insuranceShort-term and long-term disabilityCritical illness and accident insuranceHospital indemnity insuranceIdentity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.01

How many years of experience do you have working in a fast paced work environment? (Preferably in a customer service or telecommunications environment)?

noneless than 1 year1 year to less than 2 years2 years to less than 3 years3 years or more

Describe your experience working in a fast paced environment (work volume, deadlines, priorities, multitasking, etc.) If none, type N / A.03

Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods?

YesNo

If yes to the question above, please provide details. If no, please type 'N / A' as your response.05

Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which have applied?

YesNo

If you learned of this opening through a Gwinnett County Police Department employee referral, please list the REFERRING EMPLOYEE'S NAME & TITLE. If you were not, please type 'NA' in your response.

YesNo

Any falsification or omission will be grounds for disqualification. All information will be reviewed on a case by case basis. Have you been completely honest with us when completing your application for employment and this questionnaire?

YesNo

Required Question

Salary : $48,460 - $51,368