What are the responsibilities and job description for the IT Network Admin-Telecom position at Gwinnett County, GA?
Salary : $71,634.00 - $83,275.00 Annually
Location : Gwinnett County, GA
Job Type : Full-Time Merit
Job Number : 25-02933
Department : Department of Information Technology Services
Opening Date : 01 / 24 / 2025
Closing Date : 3 / 31 / 2025 11 : 59 PM Eastern
FLSA : Exempt
Class Summary
Job Description This position is responsible for continually reviewing current methods of voice, video, and data transmission. This position is also responsible for conducting engineering studies of current environment and future growth and preparing technical reports.
Essential Duties
- Compiles data evaluating and justifying requests for equipment and material to be included in the budget.
- Evaluates the use of new voice and data transmission technologies
- Five9 Cloud Call Center and Agent Supervisor Stations Reporting
- IVR IVA Administration and IVR Script CUIC Finesse Recording Dashboard
- Verint Management System
- CUCM Unity IM & Presence and UCCX Zoom
- Gateway RTMT SCCP&SIP Phone Jabber ATA
- Control Hub Administration and Cisco WebEx Collaboration
- CSF Cisco Cloud Phone Cisco Desk Pro
- CUBE Router Switch VMWare
- MPLS OSPF BGP SIP WireShark SolarWinds
- Telecommunication - Cisco Unity and Traditional & VOIP PBXs
- T1 PRI Digital Phone Analog Phone Fax Machine
- Knowledgeable in Cisco routers, switches, Access Points, and IPFlex
Other Job Requirements / Information
Grade
The grade for this position is C44(1). Salary will be dependent on education and experience.
Effective 4 / 11 / 2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please Note : The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please
Additional Information
About Gwinnett County
Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity : We believe in being honest, building trust, and having strong moral principles.
Accountability : We believe in stewardship, transparency, and sustainability.
Equity : We believe in fairness and respect for all.
Inclusivity : We believe in engaging, embracing, and unifying our communities.
Innovation : We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below :
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!
Health
Wellness
Family and Career
Time
Money
Protection
To learn more about the Benefits offered at Gwinnett County, click here.
Have you completed a degree in Information Technology, Computer Science, Business Systems, Information Systems, or a related field?
How many years of IT Systems Analyst, Service Desk, Technician, or IT Service Management Systems Admin experience do you have?
Required Question
Salary : $71,634 - $83,275
