911 Communication Officer (Dispatcher)

Company Description

The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the Northeastern quadrant of the Atlanta Metropolitan area. The Communications Section is responsible for answering both emergency and non-emergency calls for service. The Communications Officer assigned to this area also dispatch Police, Fire, and Emergency Medical Units. Due to the nature of the job, the center is in operation 24 hours a day, 365 days per year.

Benefits Offered

• Health, dental, vision, prescription drug insurance plans
• Flexible Spending Accounts for Medical and Dependent Care
• HSA/HRA available
• Basic, Optional and Dependent Life Insurance
• Short-Term and Long-Term Disability
• On-site Medical Wellness Center
• Holidays: 12 holidays per year
• Annual leave (vacation): 13 days/year at hire; ascending thereafter
• Sick leave: 13 days/year
• Immunizations (Flu Shots, Tetanus, etc.)
• Wellness Incentive Programs
• Annual Wellness Fair
• 529 College Savings Plan
• Financial Education Programs
• Funeral Leave
• Longevity Pay after 3 years (full-time status)
• Tuition Reimbursement after 2 years (full-time status)
• Employee assistance program
• Uniforms and equipment furnished
• Employee discount programs
• Retirement Benefits include:
  • Defined Contribution Retirement Plan
    * Employees can choose a contribution rate of 2.5%,5.0%, or 7.5%
    * Gwinnett County will contribute 7.0% of your pensionable earnings per pay period.
    • An employee is fully vested in 5 years. An employee can retire if he/she has reached the age of 55 and the sum of his/her
      age and years of service equals 65.
  • Deferred Compensation Plan
    * If you contribute at least 2.5% of your base pay to the 457(b) plan, Gwinnett County will contribute an additional 1% to your Defined Contribution Retirement Plan (this is in addition to the 7% described above).

Job Description

EXAMPLE OF DUTIES: TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

• Answers 911/emergency and non-emergency calls from the public for police, fire, and emergency medical services (EMS) response and codes all request for Police, Fire and EMS assistance. Gives lifesaving and pre-arrival instructions to callers in emergency situations and maintains appropriate logs.
  
• Operates emergency communication systems simultaneously, to include: Computers, radios, and phones.
  
• Participates in coordinating emergency responses and assistance from external agencies.
  
• Accesses a variety of computer information systems and databases to retrieve, verify, and enter data.
  
• Testifies in court.
  
• Performs other duties of a similar nature or level.

Qualifications

Training and Experience (positions in this class require):

• High School Diploma, or G.E.D.;
• Two (2) years of work experience in a fast paced environment (preferably in a customer service or telecommunications environment)

Licensing Requirements (positions in this class require):

• Must enter the Communications Academy.

Knowledge (position requirements at entry):

Knowledge of:

• Customer service principles;
• Standard office equipment;
• Recordkeeping principles;
• Map reading methods.

Skills (position requirements at entry):

Skill in:

• Operating a computer and applicable software;
• Handling multiple tasks simultaneously;
• Typing/Data Entry/Transcription;
• Maintaining logs;
• Operating standard office equipment;
• Evaluating the urgency of calls and taking appropriate action;
• Operating communications equipment;
• Providing customer service;
• Strong ability to convey assertive, yet calm, response in emergency situations.
• Above average communication/interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

• Positions in this class require: reaching, extensive sitting, fingering, grasping, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Incumbents may be subjected to poor ventilation, workspace restrictions, intense noises, disruptive people, EXCESSIVELY HIGH LEVELS OF STRESS FOR EXTENDED PERIODS OF TIME DUE TO NATURE OF EMERGENCY CALL CENTER ACTIVITY.
• This position may require: 24 hour on call assignment, overtime, or working weekends, holidays, 10-hour, 12-hour, and rotating shifts.

Additional Information

All your information will be kept confidential according to EEO guidelines.