What are the responsibilities and job description for the Community Service Aide - Police position at Gwinnett County?
Job Description
The Community Service Aide is responsible for performing a variety of law-enforcement support duties that do not require the enforcement authority of a sworn Police Officer. This role will provide assistance public safety support for low-risk situations within the County. The incumbent will provide efficient and effective customer service to support and strengthen community relations.
Essential Duties
- Operates a County appointed vehicle to respond to low-risk calls; and assists motorists and citizens as needed
- Directs traffic at street crossing for parades, demonstrations and other events as needed; and assists with crowd control at large events
- Reports high-risk situations requiring a sworn officer or emergency assistance to supervising officer or Police dispatch
- Assists sworn officers in missing person searches, canvassing for witnesses, and obtaining video of crimes
- Appears in court to present evidence and testify as required
Grade & Salary
The grade for this position is B22(2). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
- High School Diploma or G.E.D. and
- One year experience in customer service, community relations, or related field or
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
For information related to the position specific Essential Duties, Knowledge and Skills, and Physical requirements, click here.
For more information about the department, click here.
NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
About the Police DepartmentThe Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 931 sworn officers and 145 communications officers supported by 201 civilian employees with the responsibility of providing law enforcement services to approximately 1,000,000 residents within an area of 437 square miles.
About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2022 was about 983,656 and we’ve only continued to grow.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners. To implement the Board’s policy directives, the County Administrator uses a management team consisting of his immediate staff and 13 department directors. The 13 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2022 was about 983,656 and we’ve only continued to grow.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners. To implement the Board’s policy directives, the County Administrator uses a management team consisting of his immediate staff and 13 department directors. The 13 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
- Hiring Process
- FAQs
Salary : $44,447 - $71,115
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