What are the responsibilities and job description for the Part-Time Billing Analyst (Customer Care) position at Gwinnett County?
Class Summary
This is a part-time position with a maximum of 1,560 hours per year and is not eligible for paid holidays, leave, or benefits.
Pay rate is $30.00/hourJob Description
This position is part of our Customer Care Billing team for residential and commercial customer's bill processing. As a member of the Billing unit, incumbents will work to ensure timely invoicing of 270,000 customer accounts of varied complexity. This individual will work with multiple internal stakeholders within DWR to reconcile commercial and residential billing accounts.
Essential Duties
- Responsible for residential and commercial customers' bill processing.
- Responsible for addressing and processing Billing Jobs, including but not limited to bill exceptions, error logs, unbilled billing orders, and high bills.
- Handles the Commercial billing for Cooling Towers, Long Term Fire Hydrants, Sewer Charges, Wholesale accounts and Own consumption.
- Coordinates with other Divisions, such as Meter Services and Field Operations, regarding customer issues and work orders.
- Coordinates with IT and Finance on bill errors to address and resolve issues.
- Supports the Call Center in resolving billing disputes, including commercial escalations.
- Assists the Billing Supervisor in overseeing the day-to-day Billing performance.
- Monitors and manages billing data and reports.
- Bachelors Degree in Business Administration, Accounting, Finance or a related field
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5 years of progressive billing, collections, finance, or accounting experience.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will be considered
NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Gwinnett County Department of Water Resources (DWR) is a publicly-owned utility committed to delivering superior services to a vibrantly connected community. The employees of the Department of Water Resources (DWR) represent our inclusive culture which advances our commitment to excellence in service, stewardship, integrity, and innovation. The Department and its staff are widely recognized for superior service in the maintenance and operation of almost 9,000 miles of water, wastewater, and stormwater lines, as well as the operation of 2 water production facilities, 3 water reclamation facilities and over 200 pump stations. The Department of Water Resources takes pride in stewardship of the environmental resources entrusted to us and pledges to be responsible as we manage water as a limited, but renewable resource.
About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process- Hiring Process
- FAQs
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Salary : $30
