Medical Receptionist (Main Phones)

Position Overview:

The Medical Receptionist at Gwinnett Pulmonary & Sleep is the first point of contact for patients and plays a crucial role in ensuring the smooth operation of the front office. This position involves greeting patients, managing appointments, handling phone calls, and performing various administrative duties. The Medical Receptionist ensures that all interactions with patients are handled professionally and efficiently, contributing to a positive patient experience and supporting the overall operations of the practice.

Key Responsibilities:

• Appointment Scheduling:

  • Manage the scheduling of patient appointments, ensuring that the calendar is efficiently organized and that patients are booked appropriately.
  • Confirm upcoming appointments and follow up with patients regarding any scheduling changes or cancellations.
  • Coordinate with clinical staff to ensure that appointment times align with provider availability.

• Telephone and Communication Management:

  • Answer incoming calls promptly and courteously, addressing inquiries, scheduling appointments, or directing calls to the appropriate staff members.
  • Handle voicemail messages and return calls in a timely manner.
  • Communicate effectively with patients, staff, and external providers to ensure seamless coordination of care.

• Administrative Support:

  • Assist with the management of patient records, including updating information in the electronic medical records (EMR) system and filing paperwork as needed.
  • Process patient payments, issue receipts, and handle billing inquiries.
  • Maintain a clean and organized front office environment, ensuring that all supplies are stocked and readily available.

• Compliance and Confidentiality:

  • Ensure that all patient interactions and record-keeping activities comply with HIPAA and other relevant regulations.
  • Protect patient privacy by handling all personal and medical information with the utmost confidentiality.
  • Participate in training and adhere to all office policies and procedures related to patient care and administrative operations.

• Team Collaboration:

  • Work collaboratively with other front office staff, clinical staff, and management to ensure smooth office operations.
  • Provide support during busy periods, assisting with tasks beyond the typical scope of the role when necessary.
  • Participate in team meetings and contribute to discussions on improving patient care and office efficiency.

Required Qualifications:

• High school diploma or equivalent required; associate degree in a related field preferred.
• Strong organizational and multitasking abilities, with a focus on maintaining accuracy and efficiency in a busy environment.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using electronic medical records (EMR) systems, scheduling software, and basic office equipment.
• Knowledge of medical terminology and insurance processes is a plus.

Key Competencies:

• Patient-Centered Service: Strong commitment to providing excellent service and creating a positive experience for all patients.
• Communication: Clear and effective communication skills, both in-person and over the phone.
• Organization: Ability to manage multiple tasks, appointments, and patient interactions efficiently.
• Teamwork: Willingness to collaborate with colleagues and contribute to a supportive work environment.
• Confidentiality: Understanding of the importance of patient privacy and the ability to handle sensitive information discreetly.