Customer Success Representative

The Opportunity

gWorks is currently seeking a skilled, self-motivated, and energetic Client Success Representative with a proven track record in helping others and problem-solving. This individual will be responsible for supporting our clients success with our financial software and services. The Client Success Representative will actively listen, diagnose, and solve client issues in a timely manner. Moreover, they will provide coaching and training to our clients, fostering confidence, knowledge, and self-sufficiency with our software. The ideal candidate for this position will possess tenacity in delivering outstanding customer service and demonstrate expertise in product knowledge.

This is an opportunity to join a successful, well-established company with a focused mission of supporting local governments through intuitive enterprise software solutions. As a GovTech company, gWorks helps nearly 1,200 small cities and rural counties impact 2,000,000 people with our simple, effective software suite and value-oriented services. Our product range encompasses financial accounting, GIS, physical asset management, citizen engagement, and more. These products empower public leaders to lead with confidence, building vibrant communities where families and businesses can thrive and remain in small-town America. We have the privilege of serving those who serve all, and we excel at it.

This role calls for individuals who consistently demonstrate exceptional merit and discipline, as they will have opportunities for career advancement within our organization. Successful candidates may progress to senior CSR positions, the role of Client Success Manager, or other positions available at gWorks. At gWorks, we achieve our goals through exceptional software and a winning culture (you can find our culture book on our website!). If you are highly driven and interested in working for an exciting, growing GovTech company, we invite you to join the gWorks team.

Responsibilities

• Troubleshoot and solve clients' incoming issues regarding software, services, local government operations, and general items. Support is specific to our fund accounting and utility billing software.
• Train and coach clients in best practices and knowledge growth in software and services.
• Responsible for maintaining a high level of professionalism, rapport, and responsiveness with each client in each interaction.
• Consistently meet or exceed all performance metrics.
• Quickly learn new information and technologies in a fast-paced environment.
• Provide feedback to the leadership to support innovative efforts in our software and services.
• Maintain and update client information in the client service software during and after each ticket.
• Maintain data confidentiality.
• Work with leadership and training teams to stay current on software & service knowledge and company policies.

Skills and Experience

• Confident, clear, and dynamic communicator with strong written and verbal skills
• Self-starter capable of staying focused in a client-obsessed and responsive environment
• Effective time management skills to ensure thoroughness while working at a fast pace
• Strong attention to detail and ability to perform precise, detailed, analytical work
• Strong financial accounting background, with relevant experience in accounting software or local government finance being a plus
• Proven track record of analytical problem-solving, high-quality achievement, and teamwork
• Experience working in a start-up environment or the ability to work in a rapidly expanding and changing environment
• Professional, courteous, and responsive demeanor with clients
• Ability to quickly and proficiently learn new technologies

Qualifications

• Associate's degree or higher in business or accounting.
• 2 years of customer service experience preferred, ideally with software support.
• Working knowledge of accounting and accounting software.
• Proficient with Microsoft Office products and online business tools.
• Able to learn new technologies quickly and proficiently.
• Confident, clear, and dynamic communicator. Strong written and verbal skills are required.
• Self-starter capable of staying focused in a client-obsessed and responsive environment.
• Ability to manage time effectively to be thorough while working at a fast pace whether independently or as part of the team
• Strong attention to detail and the ability to do precise, detailed, analytical work
• General knowledge of PCs, Windows OS, networks, and printers a plus.

gWorks is a hybrid work environment, and preference will be given to candidates who are local to the Omaha, Nebraska area. Standard work hours are Monday - Friday from 8am - 5pm CT. Highly qualified candidates who reside outside of the local area and are able to work remotely may be considered.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation Range: $17- $22 an hour.