What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Gwynedd Manufacturing?
Gwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. We are seeking a detail-oriented Receiver to join our logistics team and ensure the efficient and accurate handling of incoming materials and products.
Position Description :
A Customer Service Representative is responsible for engaging and supporting customers via multiple mediums including but not limited to; phone, email, ticket systems, chat / SMS, social media and order management systems. Their duties include promptly responding to customer inquiries, troubleshooting, handling customer issues, placing / adjusting orders, shipping, upholding compliance programs, as well as supporting marketing contests, developing customer support materials, and coordinating efforts with several departments to satisfy customer needs.
Roles and Responsibilities :
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
- Ability to accurately reply to up to 80 emails or tickets per day as dictated by volume
- Providing E-Commerce Order Management Support
Requirements
Position Requirements :
Additional Notes
Gwynedd Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties and responsibilities. Management reserves the right to assign or reassign duties to this job at any time.
Benefits
Benefits
