What are the responsibilities and job description for the Sr. Systems Admin (Tier 3) position at GXA?
The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.
The first area is the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security and Backup Disaster Recovery (BDR) infrastructure both in-premise and cloud-based solutions.
The second is handling of escalations and advanced support of service requests, beyond the abilities of the higher tier Service Desk Technicians.
The third is assisting the project and technical alignment teams with implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both in-premise and cloud-based solutions.
RESULTS OF THE POSITION & KEY ACCOUNTABILITIES
- Resolving service tickets on quickly and permanently
- Customer Satisfaction: Keeping clients happy.
- Documentation: developing & updating documentation of systems supported
- Leadership – taking responsibility to mentor and develop junior members.
- MUSTS (TRAITS)
- Possess and demonstrate a genuine desire to provide excellent customer service to clients.
- Demonstrate the ability to prioritize and focus on the task at hand.
- Demonstrate the ability to follow through on projects promptly.
- Establish the ability to take initiative independent of direct supervision.
- Ability to work in a team, communicate effectively and manage confrontations/conflicts.
- Self-motivated with the ability to work in a fast-moving environment.
- Experience working for an Managed Service Provider 8 years of experience in a similar role, preferably in a msp
- Strong knowledge and experience with server administration, network infrastructure, and cloud technologies (Azure, AWS, etc.)
- Proficiency in troubleshooting complex technical issues and providing solutions
- Experience in handling escalations and working effectively under pressure
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Relevant certifications such as Microsoft MCSE, Cisco CCNA, or AWS Certified SysOps Administrator are a plus
- Reliable transporation to visit clients on-site
- MUSTS (TECHNICAL)
- Strong Microsoft Azure experience.
- Strong Microsoft 365, Teams, SharePoint experience.
- Strong Microsoft server and domain experience.
- Networking experience.
- Diagnostic skills of technical issues.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- WANTS
- Relevant and current professional IT Certifications, such as:
- Microsoft Azure, 365, Security.
- Cisco CCNA, CCNP.
- ISC2 SSCP, CISSP.
Benefits Available
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Auxiliary Benefit Offerings (Legal Shield/Aflac)
