What are the responsibilities and job description for the Countermeasure Technician position at GXC Inc.?

Job Description

WHO ARE WE?

GXC Inc. is a Certified Service-Disabled Veteran Owned and Minority Owned Business Enterprise who specializes in protection of critical assets through the implementation of cutting-edge technology, innovative processes, and adaptation of current protection-based industry standards. Our team is comprised of military veterans and former DHS Executives who understand the evolving requirements of protection and risk mitigation. GXC offers the full spectrum of professional security services, focusing on Armed and Unarmed Protective Security Officer Services, Screening Services, Patrol and Response, Metal Detector and X-Ray Screening Technology, Training, Customer Service, and Personal Protection.

OUR MISSION

To provide the utmost in transparency to our customers while establishing, embracing, and executing standards of excellence which set us apart from our competition.

OUR VISION

To remain an organization who has embraced diversity and does not look to convenient paths of execution, but rather espouses the determination and will to overcome any administrative, technical, or financial obstruction while remaining a trusted industry leader, without undue hesitation.

WHO ARE YOU?

Passionate and motivated. Driven, Resourceful, Innovative, Forward-thinking, and Committed. At GXC Inc., our people embrace these qualities, so if this sounds like you then please read on!

Job Summary

The Countermeasure Technician is responsible for providing service and customer support through installation, maintenance, and repair of screening equipment (metal & weapons detection / X-Ray machines). This position requires travel throughout designated regions of the United States and other areas as assigned nationally.

Essential Duties and Responsibilities

Responsible for preventative maintenance and technical troubleshooting on mechanical and electrical / electronic / IT based equipment.
Product installation
Advises customer on operation procedures and requirement of systems.
Communicates effectively for pre- and post- sales technical assistance to GXC's customers. Complete pre-sale upgrades and conversions as needed to meet customer orders.
Construction, placement, installation and calibration of metal detectors in support of technical operations for events nationwide.
Assistance with set-up of exhibitions (i.e. trade show) and customer demonstrations.
Tests and verifies the functionality of the equipment and components internally.
Document processes and complete required documentation.
Collaborate with technical team to resolve technical issues.
Understand technical problems effectively through proper analysis, evaluation and diagnoses.
Responsible for setting up basic network connections
Define IP address by assigning subnet and IP address and trouble shoot LAN and wireless issues.

Requirements

Must live within 49 miles of an International Airport. GXC will maintain operational discretion in placement of a technician in any given city.

Pre-employment Physical Examination required

2-Year Technical degree, apprenticeship program, or equivalent in a technical or military field.

Minimum 3 to 5 years of professional experience in electrical / electronic and mechanical fields or related professional position.

Basic computer skills / MS Office

Experience speaking with clients assisting them over the phone by troubleshooting equipment.

Through knowledge of electrical / electronic and equipment, including the use of special instruments for diagnostic purposes.

Must possess current and valid U.S. Driver's License.

Outstanding interpersonal and communications skills required.

Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.

Neat and professional appearance.

Friendly and professional demeanor.

Ability to provide quality customer service.

Ability to handle emergency situations efficiently and effectively at client site.

Committed and reliable

Further education in security administration or similar field will be an asset

Flexibility to workdays, evenings, weekends, and holidays

Indoor and outdoor environment, temperature ranges from moderate to extreme cold and heat

Physical and Mental Functions

Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)

Climb stairs, ramps, or ladders occasionally during shift

Occasionally bend / twist at waist / knees / neck to perform various duties

Occasionally lift or carry up to 50 pounds

Run as needed

Constant use of both hands and arms using fine motor skills while using phone, notepad, writing reports, and other administrative tasks

Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand / eye coordination

Work in various environments including adverse outdoor conditions such as cold, rain or heat

Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Must be able to frequently prepare written reports and logs in neat, legible handwriting

Job Type

Part-time / Full-time

Salary

24.73- $36.23 per hour

Benefits for eligible full-time employees :

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Generous Leave Policy

Benefits for eligible part-time employees :

401(k)

Schedule :

8-12 Hour Shifts

Monday to Friday and Weekend Availability Required

Work Location

On the road- Travel to Client Sites

GXC Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

Salary : $25 - $36

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