IT - Network Intern

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies, AMES® Taping Tools is the nation’s leading provider of automatic taping and finishing (ATF) tools, supplies, and training to the professional drywall finishing industry. With our expansive network of company stores and franchised tool rental locations throughout the U.S. and Canada, we’re committed to providing residential and commercial interior finishing contractors with a comprehensive selection of drywall finishing tools, supplies, and equipment, making us a one-stop-shop for all things drywall.

For more information about our family of companies, please visit gms.com or amestools.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

LA County Residents - Please review the County of Los Angeles Fair Chance Ordinance for Employers before applying.

Position Summary

Are you passionate about helping people solve IT problems? Gypsum Management & Supply (GMS) is looking for a bright, adaptable, and hardworking Regional IT Support Intern with a diverse set of skills that can thrive in a challenging and rewarding environment. In this role, you’ll collaborate with teams across our North American footprint to support IT systems, services, and end-users. You’ll gain hands-on experience with hardware, software, and networking technologies while enhancing your problem-solving and communication skills. A commitment to excellent customer service and teamwork is key to succeeding in this role.

Duties & Responsibilities

• Install, configure, maintain, and troubleshoot desktop and laptop systems, network switches, routers, and access points.
• Assist with ticket management, ensuring timely resolutions and appropriate escalations.
• Develop a working knowledge of company IT infrastructure and its impact on daily operations.
• Collaborate with IT teams to ensure efficiency, urgency, and focus on user needs.
• Accurately document troubleshooting processes and resolutions in ticketing systems.
• Support end-users with hardware and software issues both remotely and onsite.
• Assist in departmental projects and initiatives as needed.
• Working with tools such as Active Directory, Microsoft 365, Cisco VPN software, Cisco Meraki, Unifi Networks, Unifi Protect and ITSM ticketing systems (Remedyforce, SymphonyAI).
  
  

Basic Qualifications

• Pursuing a bachelor’s degree in Computer Science or related field
• Rising Junior or Rising Senior preferred
• Comfortable working in various environments, including outdoor locations and occasional heights.
• Strong interpersonal skills, with the ability to work with many levels of management
• Good oral and written communications skills
• Strong teaming skills and self-motivated
• Basic understanding of cybersecurity principles (e.g., password policies, MFA, phishing awareness).
• Familiarity with basic networking protocols (TCP/IP, DNS, DHCP)
  
  

Core Competencies

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.
  
  

Physical Requirements

• Must be able to remain in a stationary position 70% of the time.
• Will occasionally move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in an office environment.
  
  

Required Cognitive Skills

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.
  
  

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.