Operations Manager

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

Construction Professionals In New England Have Known For Decades That When It Comes To Sourcing The Best Selection Of Building Materials And Construction Supplies, They Have Several Great Choices

New England Gypsum (NEG) – Founded in 2018, New England Gypsum (NEG) has grown quickly, becoming a trusted partner for local residential and commercial construction customers. NEG serves New England clients through its building supply yards in Connecticut, Maine, and New Hampshire.

Karpp – a mainstay in New England building supply since 1979, serves commercial and residential customers through its construction materials yards across Massachusetts.

Trowel Trades Supply - Incorporated in 1968 and began as a masonry yard servicing the needs of residential fireplace masons, today, Trowel Trades Supply serves Vermont’s construction professionals from its yard in Williston.

NYC Acoustical Supply - Established in 2023, NYC Acoustical expands GMS's existing relationship with industry leader USG by creating a dedicated facility focused on the growth of acoustical ceilings business in Brooklyn.

As part of the GMS family of companies, these industry leaders have now combined efforts to provide customers in New England with the power of one united operation, with even greater reach and resources. This gives this collective an even stronger ability to deliver on the exceptional building materials and benefits we’ve provided for years.

For more information about our family of companies, please visit gms.com or negypsum.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary

The primary function of the operations manager is to be responsible for the successful day-to-day management, administration, and reporting of all business activities including, but not limited to, planning, budgeting, scheduling, delivery, inventory accuracy, business metrics, and safety related functions. Those duties are meant to optimize current processes in an organized manner that will increase operating efficiency while empowering employees to be successful. The Operations Manager must successfully adhere to and seek out ways to improve the organization’s levels of service and values.

Duties & Responsibilities

• Effectively navigate operational demands while communicating internally and ultimately servicing the customer/orders the best way possible.
• Maintain appropriate inventory levels in the yard and damaged inventory.
• Oversee monthly cycle counting and close out procedures.
• Understand the financial operations of volume-buy and selling, profit margins, and P & L statements.
• Oversee that all delivery personnel adhere to OSHA and GMS policies while working in the warehouse, operating equipment, and at the jobsite.
• Perform weekly and monthly GMS management safety reviews in collaboration with the Safety Manager
• Oversee the cleanliness and maintenance of warehouse and yard areas.
• Responsible for full-cycle delivery management by removing any damaged materials, ensuring orders are stocked correctly, and checked off by the appropriate manager.
• Always maintain open and clear lines of communication with customers, informing them of any issues related to their order & delivery if they should arise.
• Monitor delivery of materials from other yards to coordinate with agreed upon “Drop Dead” time.
• Identify and coordinate daily activities of all team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.
• Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.
• Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes.
• Maintain level of service requirements throughout the process
• May prepare and track lien releases.
  
  

Basic Qualifications

• Bachelor’s Degree
• Minimum of 3 years of related work experience
• Strong Microsoft office skills
• Effective team player and leader with strong communication skills
• Experience in and knowledge of construction industry and building materials strongly preferred.
• Distribution experience preferred.
  
  

Core Competencies

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment by:
• Empowering others to bring their full selves to the workplace.
• Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce.
• Recognizing that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers
  

Physical Requirements

• Will occasionally move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Ability to work in an office environment, warehouse, and on a job site.
  
  

Required Cognitive Skills

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.
  
  

Benefits & Perks

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs
  
  

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.