What are the responsibilities and job description for the Bilingual Customer Service Representative - Chinese + English position at GZ Transport INC?
Job description
Job Overview
We are seeking a motivated and dynamic Bilingual Customer Service Associate to join our team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will be fluent in both Chinese and English, enabling effective communication with a diverse clientele. As a Bilingual Customer Service Associate, you will play a key role in enhancing the customer experience through your sales expertise and strong problem-solving skills.
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Communicate effectively with clients in both Chinese and English, maintaining professionalism and clarity.
- Assist customers with product information, sales inquiries, and order processing.
- Maintain organized records of customer interactions and transactions in the office system.
- Demonstrate excellent phone etiquette when handling incoming calls from customers.
- Collaborate with team members to improve service delivery and client relations.
Requirements
- Proficiency in both Chinese and English is required for effective communication.
- Previous experience in customer service or client services is preferred.
- Strong sales skills with the ability to upsell products or services when appropriate.
- Excellent communication skills, both verbal and written.
- Experience with cash handling procedures is a plus.
- Familiarity with office environments and standard office equipment.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong problem-solving skills and attention to detail.
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Bilingual Customer Service Associate.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $19 - $22