What are the responsibilities and job description for the Customer Care Coordinator (Warranty) position at H C EMPLOYEES LLC?
Position : Customer Care Coordinator (Residential Home Warranty)
Status : Hourly / Non-Exempt
Location : 2252 N. Broadway
Moore, Oklahoma 73160
Hours : Monday-Friday 8am to 5pm
General Purpose : To provide a high level of support to the Customer Care department
Supervision Received : Works under the direct supervision of the Director of Customer Care.
Supervision Exercised : None
Essential Duties and Responsibilities :
- Perform general clerical duties; throughout the Customer Care department
- Responsible for preparing and distributing reports
- Responsible for coordinating warranty appointments and surveys
- Interacting with customers, vendors, and subcontractors
- Responsible for issuing work orders and purchase orders
- Compile Directors weekly, monthly, yearly, and quarterly reports
- Responsible for ordering supplies and inventory management
- Support entire warranty department
- Answer incoming calls (multi-line)
- Collect and maintain PC information, filing documents in secure location
- Coordinates various office support services
- Send out reminders for meetings and projects
- Present recommendations to Director of Customer Care
- Take notes for department meetings in absence of the Sr. Customer Care Coordinator
- Compose warranty manuals
- Scan confidential documents into system
- Assist with any other duties assigned
Requirements
Minimum Qualifications :
Knowledge, Skills, and Ability :
Work Environment : Office environment. Sitting for extensive period of time is required. Moderate typing with fingers, including some 10-key and hand-eye coordination for computer data entry. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry office equipment / files up to 30 lbs.
Physical Demands : Must be able to carry equipment in excess of over 30 lbs.
Tool and Equipment : Computer, MS Office (Excel, Word, etc.), multi-line phone system, fax and general office equipment.
Expectations for all Employees :
All employees will support the organization's mission and vision by exhibiting the following behaviors :
HC Employees LLC (dba Home Creations) is an equal opportunity employer
