North West - Wine Manager - Metroplex

Job Description

H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Wine Manager, you'll lead the Store's Wine Department in providing superior customer service and creating the best wine shop in the country by promoting and selling wines through customer education, helping customers appreciate wines, and assisting in making purchasing decisions.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?We are looking for:- strong interest in / knowledge of wine- leadership experience- drive for financial resultsWhat is the work?Management:- Spends majority of time using independent judgement making employment-related and business decisions, or effectively recommending such decisions, including product / and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters- Trains School of Retail Management (SORM) and School of Retail Leadership (SORL) trainees- Conducts competitive visits regularly to identify key competitors and key models (stores from which we can learn)- Prepares work schedules, orders product, controls inventory, monitors department budget / payrollSales:- Provides superior Customer Service by assisting Customers with wine related questions and by building relationships with customers; maintain knowledge of wine preference- Maintains Customer database for follow-ups, special product offerings, educational or informational services- Develops cross merchandising plans / educational programs- Coordinates wine tastings for special wines by variety region, brand, or vintageWhat is your background? - Minimum age 18 (mandatory)- 3 years of experience selling wine- Experience in ordering, inventory management, and shrink controlDo you have what it takes to be a fit as an H-E-B Wine Manager?- Knowledge of wines of the world including science and process of winemaking, product rating systems, growing regions, varietals, flavor profiles, food pairings, and proper storage and temperature- Strong customer service skills- Strong merchandising and influencing skills- Strong organization and planning skills- Interpersonal and verbal / written communication skills- Ability to manage multiple priorities and shift focus between tasksCan you...- Function in a fast-paced, retail environment- Continuously stand, walk, bend, kneel, squat, reach overhead, and side to side throughout shift- Frequently work in cooler environment- Occasionally lift and carry 35 lbs- Safely maneuver around moving mechanical parts- Work extended hours and varying work schedule as dictated by the business06-2018