Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Baker / Fryer, you'll apply proper baking techniques and maintain quality of products by following guidelines. You'll prepare (bake / fry), package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... initiative to step up and do what needs doing?We are looking for:- a high school diploma- bakery experience- communication and interpersonal skillsWhat is the work? Customer Service:- Provides superior customer service- Takes orders from customers by telephone or in person- Answers customer questions regarding products; assists them with selections- Uses suggestive selling techniques to meet customer needs and build department salesProduction:- Applies proficient baking / frying skills, including equipment set-up, operation, cleaning, and maintenance- Uses production tools to plan baking / frying- Applies proper baking / frying techniques for each item, according to visual training aids (VTAs)- Plans for / breaks out proper amount of baked goods daily- Ensures quality control of all products before sending to sales floor- Ensures baked / fried product reaches the showcase and tables at prescribed timesFood Service:- Prepares, packages, and merchandises fresh product effectively- Slices, packages, labels, and rotates products- Records production and shrink to aid in production planningFood Safety:- Cleans / sanitizes display cases; maintains production area according to SOPs- Complies with H-E-B food safety and sanitation standards- Complies with department / Store operating procedures- Operates / maintains all equipment properlyWhat is your background?- Minimum age 18 (mandatory)- High school diploma (or equivalent)1 years of experience- Completion of Company Orientation, food safety, and sanitation training upon hireDo you have what it takes to be a fit as an H-E-B Baker / Fryer?- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)- Strong customer service skills- Communication and interpersonal skills- Reading and writing skills- Planning and organizing skillsCan you...- Function in a fast-paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Constantly* reach at waist, grasp- Frequently stand, walk- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills- Occasionally be exposed to wet, cold, hot conditions, and loud noise- Demonstrate the ability to lift up to 50 lbs- Demonstrate the ability to manage in excess of 50 lbs*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.10-2018
