Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As an Artisan Bread Expert, you'll apply a mastery of skills in a specialized area, and maintain quality of products. You'll rely on experience and judgment to plan and accomplish assigned goals, serve as a resource to others to resolve complex issues, and train future Artisan Bread Experts, Bakers, and Fryers.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources - People - drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... willingness to train others?We are looking for: - scratch baking experience- communication and interpersonal skillsWhat is the work?Customer Service:- Assists customers with bakery products and purchases- Uses suggestive selling techniques to meet customer needs and to build department sales- Makes regular announcements to inform customers of freshly-baked productsProduction:- Expertly creates a variety of top quality breads from scratch, including artisan pan breads, natural fermented breads, and hearth breads (tasks include mixing, shaping, scoring, baking all products)- Produces a variety of pan dulce pastries, according to visual training aids (VTAs)- Executes production efficiently (using production planning tools); recommends adjustments based on actual movement performance- Properly tops / finishes all baked goods to create a fresh and appetizing presentation- Maintains product integrity through proper storing, handling, proofing, planning / breaking out of all baked goods- Ensures quality control of all products before sending to sales floor- Ensures cake product reaches the showcase and tables at the prescribed times- Trains future Artisan Bread Experts, Bakers, and Fryers- Performs Rep and Specialist duties as requiredFood Service:- Organizes back storage room, freezer, cooler, and production area- Assists with inventory control, including loading, unloading, moving, and storing productsFood Safety:- Maintains sanitation in work area- Complies with H-E-B food safety and sanitation standards- Ensures all products comply with H-E-B code dating policy- Ensures productivity standards are met without compromising product quality- Ensures potentially hazardous foods are maintained under appropriate temperaturesWhat is your background?- 3 years of experience in Bakery specialization (preferred)- 6 months experience in scratch mixing, shaping, and baking- Bake Works and Fry Works training- Completion of food sanitation and safety trainingDo you have what it takes to be a fit as an H-E-B Artisan Bread Expert?- Working knowledge of the use of baking equipment, including set-up, cleaning, operating, and maintenance- Knowledge of H-E-B systems (PC, symbol, scales, label machine) - Strong customer service skills- Communication and interpersonal skills- Reading and writing SkillsCan you...- Function in a fast-paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Constantly* reach at waist, grasp- Frequently stand, walk- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills- Occasionally be exposed to wet, cold, hot conditions, and loud noise- Demonstrate the ability to lift up to 50 lbs- Demonstrate the ability to manage in excess of 70 lbs*** While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.10-2018
