Responsibilities :
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to lead your department to exceed sales goals?
We are looking for :
- an associate's degree or 6 months of related experience
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Store Lead Operations / Training :
May serve as backup to Department Manager and typically works opposite shift to ManagerMay help prepare department work schedulesCarries out supervisory responsibilities in accordance with policies and applicable lawsAssists with inventory control; loads, unloads, and moves productTrains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their executionAssists in all technical areas, as neededPerforms Representative / Specialist duties frequentlyCustomer Service / Sales :
Provides / coaches on superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department salesMerchandises products effectivelyFood Safety :
Slices, packages, labels, rotates, and culls products for poor qualityComplies with department / Store operating proceduresCleans / sanitizes sales floor, display cases, prep areas, and equipmentAdditional Department-Specific Responsibilities / Pre-requisites :
BAKERY :
Ensures / oversees effective production planning and execution of supporting processesAssists in all technical areas as needed (e.g., baking, frying, and decorating)Culls bakery products for poor quality, expiration datesWrites on cakes with icing per personalized customer requestsStores with more than one Bakery Lead
Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by StoreBEAUTY :
Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeupDELI :
May oversee a specific area of the business : Service Case, Production, Cheese Shop or CateringAssists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are completeAssists with ordering and event order management (EOMs)Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrainStores with more than one Deli Lead
Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by StorePREPARED FOODS :
Serves / packages products at customer's requestEducates customers on preparation / reheating instructions of prepared foodsPrepackages condiments (sauces, dressings) for prepared food itemsCuts, slices, dices, chops, food in preparation for chefPRODUCE : Lead (department)
Performs lead responsibilities for the department and may serve as backup to Produce ManagerLead (in-store production)
Serves as dedicated lead over the in-store production work & Production PartnersSpends majority of time with processing team engaged in Daily Sequence of TasksTEXAS BACKYARD :
Strong knowledge of nursery fieldStrong knowledge of plant and chemical recommendationsAbility to complete Texas Nursery & Landscape Association training (H-E-B internal training)Keeps up with current nursery field-related trendsWhat is your background?
Minimum age 18 (mandatory)Associate's degree (AA), or equivalent from two-year college or technical school; or6 months of related experience and / or training, orCombination of equivalent education / trainingCompletion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering trainingDo you have what it takes to be a fit as an H-E-B Department Lead?
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipmentAbility to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)Ability to write routine reports and correspondenceAbility to speak effectively before groups of customers or PartnersAbility to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram formAbility to deal with problems involving several concrete variables in standardized situationsCan you...
Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsPerform the following, based on your Department?Bakery :
Constantlyreach at waist, graspFrequently stand, walk, reach at shoulder, bendOccasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abductionOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsBeauty / Drugstore / General Merchandise :
Constantlyreach at waist, graspFrequently stand, walkOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet conditions, loud noise, ambient temperaturesCOSMETICS : Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbsDRUGSTORE : Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbsGENERAL MERCHANDISE : Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbsDairy / Frozen / Grocery :
Constantlyreach at waist, graspFrequently stand, walkOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold conditions, loud noiseDAIRY : Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbsFROZEN : Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsGROCERY : Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbsDeli :
Constantlyreach at waist, graspFrequently stand, walk, stoopOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsEntertainment / Nature's Harvest :
Constantlyreach at waist, graspFrequently stand, walkOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to loud noiseENTERTAINMENT : Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbsNATURE'S HARVEST : Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbsFloral :
Constantlyreach at waist, graspFrequently stand, walkFrequently be exposed to cold conditionsOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet, cold, hot conditions, loud noiseDemonstrate the ability to lift 55 lbs, and manage in excess of 45 lbsSeafood :
Constantlyreach at waistFrequently stand, walk, pivot, push / pull with arms, graspFrequently be exposed to wet and coldOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexionOccasionally be exposed to hot conditions, loud noise, ambient temperaturesDemonstrate the ability to lift 50 lbs, and manage in excess of 25 lbsShowtime :
Constantlystand, reach at waist, graspFrequently stand, walk, pivot, push / pull with arms, graspOccasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movementsOccasionally be exposed to loud noiseDemonstrate the ability to lift 25 lbs, and manage in excess of 45 lbsTexas Backyard :
Constantlyreach at waist, graspFrequently stand, walkFrequently be exposed to ambient temperaturesOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet conditions and loud noiseDemonstrate the ability to lift 65 lbs, and manage in excess of 65 lbsWhile there may be exceptions, the measurements noted are generally defined as Constantly : 5.5 hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.09-2022
