What are the responsibilities and job description for the General Manager position at H.E. Neumann Company?
H.E. Neumann Co., a leading provider of Commercial, Industrial, and Residential Contracting Services is seeking a General Manager in Charleston, WV.
Position Summary: The General Manager (GM) is responsible for the overall leadership, operational efficiency, and profitability of the HVAC company. This individual will oversee all aspects of the business, including sales, service, installation, customer relations, and team management, ensuring alignment with company goals and objectives. The GM will develop strategies to grow the business while maintaining high standards of quality, safety, and customer satisfaction.
Oversee daily operations, ensuring efficiency and alignment with company standards.
Develop and implement operational policies, procedures, and best practices.
Ensure compliance with safety regulations, industry standards, and local, state, and federal laws.
Monitor financial performance, including revenue, expenses, and profitability.
Identify opportunities to improve cost efficiency and drive revenue growth.
Lead, mentor, and motivate a team of technicians, sales professionals, and administrative staff.
Recruit, onboard, and retain top talent in the HVAC industry.
Conduct regular performance evaluations and provide professional development opportunities.
Build and maintain strong relationships with customers, vendors, and partners.
Oversee the sales process, ensuring high closing rates and customer satisfaction.
Develop long-term business plans to ensure sustainable growth.
Identify and evaluate new business opportunities, including emerging HVAC technologies and services.
Monitor market trends and competitive landscape to adapt strategies accordingly.
Qualifications:
Bachelor’s degree in Business Administration, Engineering, or a related field (preferred but not required).
Minimum of 5-7 years of experience in the HVAC industry, with at least 3 years in a leadership role.
Proven track record of successfully managing operations and driving business growth.
Strong leadership and team-building abilities.
Excellent communication, negotiation, and interpersonal skills.
Financial acumen with experience in budgeting and forecasting.
Ability to analyze data, identify trends, and make informed decisions.
Knowledge of HVAC systems, technologies, and industry standards.
Proficient in business management software and tools.
