Service Manager- Jonesboro, AR

Job Title

Service Manager- Jonesboro, AR

Job Requisition

R0018784

Job Description

The Service Manager is responsible for overseeing all service operations, including customer relations, P&L budgeting for the department, training of service employees, management of service technicians’ work area, prioritization of work orders, and ensuring adherence to all safety protocols. This role offers an exciting opportunity for an individual looking to lead and grow within a supportive and organization.

Service Manager Key Responsibilities

• Service Operations Management: Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
• Customer Relations: Build and maintain strong customer relationships through exceptional service and communication.
• Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.
• Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.
• Work Area Management: Supervise and manage the service technicians’ work area to ensure organization, cleanliness, and compliance with safety standards.
• Work Order Prioritization: Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
• Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.
  
  

Service Manager Preferred Job Qualifications

• Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
• Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
• Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
• Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.
• Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.
  
  

Culture And Values

H&E Rentals is one of the largest and fastest-growing rental companies in the United States. With over $1 billion in total revenue and more than 100 locations nationwide, H&E was voted one of the best places to work and one of America's 100 Most Trustworthy Companies according to Forbes. We are the preferred supplier of rental equipment for construction, earthmoving, compaction, paving, and material handling.

Our team members make us a leader in equipment rental industry. Their hard work and dedication create our success, and each and every employee contributes to reaching our goals and growing the business. We know how valuable good people are, which is why we invest in our workforce through training and development, and offer competitive pay, great benefits, and a friendly environment. We are looking for team players with true grit and determination that will get up every morning, striving to achieve the higher standard in all they do.

EOE/AA Disabled/Veterans