What are the responsibilities and job description for the Customer Service Assistant position at H.E. Williams, Inc.?
Position Summary:
The Customer Service Assistant position serves as a point of contact for our customers before, during, and after the sale. The Assistant will work closely with sales reps to bring closure to outstanding service-related issues. This position will also serve as backup to the receptionist and will be responsible for handling phone calls and performing various administrative tasks.
Position Responsibilities
- Assist Customer Service Representatives with order entry, edits, commission adjustments, territory disputes, debit reconciliations, and other administrative tasks.
- Effectively resolves problems, turning challenging situations into positive outcomes.
- Mail and Packages: Receive and distribute mail and packages to appropriate recipients.
- Greet Visitors: Welcome agents, customers, and employees as they arrive at the office.
- Visitor Assistance: Assist visitors with signing in, providing necessary information, and ensuring they are comfortable while waiting.
- Answer Phone Calls: Professionally handle incoming calls and direct inquiries to appropriate individuals.
- Security: Monitor and maintain security by following procedures and controlling access via the reception desk.
- Record Keeping: Maintain accurate records of visitor logs, phone calls, and other relevant information.
Position Requirements
- Must be enthusiastic with a positive can-do attitude and outgoing personality.
- Ask detailed questions and provide forward-thinking guidance.
- Must be self-motivated, self-directed, and willing to take direction.
- Must have demonstrated ability and proven background in excellent customer service.
- High school diploma or equivalent required; additional education or certification in office management preferred.
- Previous experience in a receptionist or customer service role preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent Verbal and written communication skills.
- Strong organizational skills and attention to detail.
Health & Safety Factors
- Positions that require performance of some assigned and required out of office job duties are designated as safety sensitive.
- Job duties are primarily sedentary in nature, but may require physical ability to stand, walk, and perform repetitive motions for extended periods of time in a fast-paced work environment.
- Must be capable of performing to the criteria presented in the position’s Job Analysis, including requirements for lifting, pushing, pulling, and carrying materials that vary in weight. Some tasks may require assistance of other persons and/or mechanical devices.
- Must comply with all policies, regulations, and standard operating procedures, including proper use and care of Personal Protective Equipment, maintaining the work area and equipment, and demonstrating a proactive mindset for identifying and addressing safety concerns to ensure a safe working environment.
- H.E. Williams, Inc. maintains a Drug and Alcohol Free workplace.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person