What are the responsibilities and job description for the Customer Service Representative position at H.E. Williams, Inc.?
Committed to our workforce, H.E. Williams, Inc. offers an excellent benefit package for all full-time employees including:
- Team Incentive Program
- Health insurance – $10/week individual, $20/week family
- Dental insurance
- Vision insurance
- Life insurance at no cost
- 401(k) match up to 4%
- Paid time off
- 10 paid holidays
Position Summary
This position provides a positive point of contact to our customers before, during, and after the sale. The Representative interacts with Agents to provide up to the minute information about products and services along with managing the flow of orders. They also work with scheduling, purchasing, and shipping to facilitate a smooth flow of products to the end user.
Position Responsibilities
- Experience working in the commercial lighting industry (rep agency, manufacturer, and distributor).
- Resolves customer problem with positive responses to phone, fax, and email inquiries.
- Resolves problems in such a way that bad situations become good and good situations become great.
- Answers technical questions about the product and processes.
- Works with accounting and customers to resolve all credit related issues.
- Ability to meet deadlines and make good common-sense judgments in direct customer phone contact situations.
- Must be a negotiator and be a constant H.E. Williams, Inc. salesperson to everyone.
- Must be technical and mechanical and be willing to learn electrical theory.
Position Requirements
- Must be enthusiastic with a positive can-do attitude and out-going personality.
- Ask detail questions and provide forward thinking guidance.
- Must be self-motivated, self-directed, and willing to take direction.
- Must have demonstrated ability and proven background in excellent customer service.
Desirable Qualifications
- Professional competence.
- Strong communication and interpersonal skills to enhance relationships with customers.
- Able to work in a team environment.
- Follow through in a consistent manner.
- College degree preferred.
- Excellent command of the English language; bi-lingual a plus.
- Must have excellent 10-key, typing, and computer skills.
Health & Safety Factors
- Positions that require performance of some assigned and required out of office job duties are designated as safety sensitive.
- Job duties are primarily sedentary in nature, but may require physical ability to stand, walk, and perform repetitive motions for extended periods of time in a fast-paced work environment.
- Must be capable of performing to the criteria presented in the position’s Job Analysis, including requirements for lifting, pushing, pulling, and carrying materials that vary in weight. Some tasks may require assistance of other persons and/or mechanical devices.
- Must comply with all policies, regulations, and standard operating procedures, including proper use and care of Personal Protective Equipment, maintaining the work area and equipment, and demonstrating a proactive mindset for identifying and addressing safety concerns to ensure a safe working environment.
- H.E. Williams, Inc. maintains a Drug and Alcohol Free workplace
This job description in no way states or implies that these are the only activities to be performed by the employee occupying this position. Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Employees will be required to follow any other job-related instructions and to perform any other job responsibility required by their Supervisor.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $10 - $20
