Quality Investigator

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

• Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.
• Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified.
• Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
• Collects and maintains assigned quality records and metrics.
• Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
• Performs 5S activities in Quality area.
• Process RMA’s including receiving, preparation for storage and ‘putaway’.
• Perform 1st piece inspection for Service area including BOM checks and Item verification.
• Perform additional inspections and audits throughout the distribution process.
• In the absence of other Quality personnel, the Quality Investigator may be required to perform additional responsibilities such as: Processing NSP’s
• Other special projects and duties may be assigned, as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

QUALITY SKILLS

• Critical Thinking-means assessing situations and making informed decisions
• Problem Solving-understanding the problem well, thinking of new solutions and using strategies that fix the issue.
• Self Manage- This position needs someone who can manage their own workload and understand what they need to do next with little to no direction.
• Flexible- The tasks for this job are varied and the need will change based on the situation at hand.
• Communication- Be able to clearly communicate with people throughout the process and at different levels within the company.
• Teamwork- It is important for this role to be able to work within a team

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and keep data logs.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Keeping track of processing time.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to stand and walk; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, regularly lift up to 50 pounds and occasionally lift up to 75 pounds.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the noise level in the work environment is usually moderate.
• PPE may be required depending on the area working in. This could include steel toe shoes or gloves.
• Temperatures will vary depending on the outside environment and the area you are working in. This job will mostly be preformed in the different areas within a warehouse.

Education

• High School or better

• Associates or better

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization