What are the responsibilities and job description for the Optician Customer Service Specialist position at H.I.R.E Talent Group?
We're looking for a Customer Service Specialist / Optician to join our amazing team!
Essential Functions
Qualifiers
Essential Functions
- Ensure customer happiness with stellar customer service and demonstrate a high level of
- Address customer needs in a prompt and friendly manner, while actively seeking to understand
- Understand and handle customer complaints regarding products, services, sales, or other matters
- Ensure speed, efficiency, and accuracy in creating eyewear products
- Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team
- Actively participate in-store staff meetings to improve customer service, store operations, and
- Provide appropriate training and support to less experienced team members and be a leader in
- Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high standards of service, exceed customer expectations, and
Qualifiers
- High school or equivalent (G.E.D) education
- ABO Certification preferred
- One year of retail experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store,
- Strong communication skills (verbal & written), including strong relationship-building skills.
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room
