PATIENT ACCESS SCHEDULING COORD II PCC

• Tampa, FL
• Remote
• Patient Contact Comm Ctr
• Part Time - Day Shift - Set shift between M-F 7a-6p
• Req #: 82691
Posted: Today -->

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

With the aim to provide first call resolution, the Patient Access Scheduling Coordinator II, Contact Center (PASC) is responsible for handling a high volume of inbound and outbound phone calls in a centralized Patient Access call center. The PASC in the contact center is primarily accountable for critical review of provider orders and accurate scheduling of appointments as requested by care teams, inclusive of both internal and external providers. Incumbents in this role serve as a first point of contact for customer and patient issues. -PASCs obtain and/or verify demographic and insurance information, perform eligibility verification, explain forms and policies, and answer questions from patients, caregivers, internal care teams, and various other internal and external customers. Occupants of this role must document customer inquiries, issues, transactions, and other relevant information into department computer systems, and assume responsibility for triage of specific and complex inquires to appropriate resources, to include urgent care or medical advice calls. The PASC must stay well-informed to marketing campaigns, processes, and workflow specificities throughout the organization. For all outpatient services, the PASC is responsible for correct coordination of administrative information between professional staff and the patient, using various electronic systems to coordinate care with clinical teams and process patient and care giver requests. Incumbents must adhere to expected productivity and accuracy targets established by management.

We are currently looking for a Patient Access Scheduling Coord II ( PASC II ) to join our team.

Position Highlights:

• Responsible for managing high volume phone queues and electronic systems to perform duties of scheduling, registration, and manage various applications to triage communications.
• Performs review of patients' demographic and insurance information, to include verification and allocation of insurance policies.
• Communicates with ordering, referring, or attending providers and the patient (and refer to scheduling guidelines) to correctly schedule appointments.
• Review documented instructions with patients to ensure they are properly prepared for scheduled procedures / tests / appointments.
• Schedules various appointments throughout the organization. Consults with clinical, administrative, or various other resources to expedite correction if potential problems arise.

Responsibilities:

• Appropriately triage calls to perform essential duties or route calls accordingly.
• Uses critical thinking to form good judgment in execution of scheduling and issue resolution.
• Accurately capture information / document in the registration system.
• Communicates with ordering providers, patients, and other parties to obtain and share regular status updates. Includes verbal and written (email, phone, online or fax) communication. Uses AIDET as appropriate.
• Other job-specific duties as assigned, consistent with level on career ladder.

The Ideal Candidate will have:

• An upbeat, approachable and compassionate approach when working individually with each patient.
• Accuracy in data entry of patient information in the computer systems.
• Critical thinking skills and a solution focus approach.
• Strong computer skills.
• Knowledge of medical terminology.
• Experience successfully working in an environment with competing priorities and demands and performance metrics.
• Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
• 1 or more years of experience in a hospital, outpatient facility or physician office performing scheduling or registration duties, or performing data processing and/or customer service.

Credentials and Qualifications :

• 1 year experience in a call center, patient registration and/ or patient scheduling plus 1 year related customer service experience -OR- a Minimum 6 months relevant patient access and/ or scheduling experience at Moffitt Cancer Center plus 1 year related customer service experience.