What are the responsibilities and job description for the HM Department Supervisor - Outlets at the Border position at H&M Group?
Overall Job Summary : The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards policies and procedures to meet the expectations of customers and colleagues.
This position reports to our Department Manager or Store Manager (based on volume) and has the following direct reports : dotted line to Sales Advisor(s).
Your Day to Day
Sales and Profit
Together with the store management team ensure store operations H&M standards and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move Sales Events etc.) and excellent customer service keeping within the sales budget of allocated hours.
Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
Ensure the maintenance of the sales floor is managed in a costefficient way to meet H&M standards and initiate actions accordingly with the store management team
Perform all store routines including the opening and closing of the store following all Company practices and procedures
Ensure that the truck is processed and follow up to ensure the execution according to guidelines
Actively prevent loss and ensure the store follows appropriate safety and security guidelines
Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly
People and Teams
Ensure clear communication to Store team on business performance company culture training focuses through daily Behind the Seams Meetings and participating in leadership meetings
May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
Work with timekeeping and scheduling system as part of opening / closing routines
May be asked to train other supervisors as well as complete projects on an as needed basis for their development
Serve as a note taker for staff interviews when needed
Act as a management witness on behalf of H&M in employee discussions as needed
Ensure that all employee issues are immediately brought to the attention of management team
Assist the management team in the daytoday supervision of staff by directing and overseeing workflow within the store
Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
Ensure health & safety legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times
Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same
Financial Accountability
None
Qualifications : Who You Are
Inclusive positive creative and willing to learn on the job!
Passionate for customer service and helping people find their style
A multitasker who enjoys working in a fastpaced environment with an eye for detail
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time bend stretch engage in repetitive motions push pull and carry items (mannequins clothing totes torsos etc.) for a short distance
Ability to climb a ladder and use a step stool
Open availability including evenings and weekends
12 years of transferrable experience welcome
Basic computer skills such as browser navigation software interaction and data entry are needed
May be required to travel to support other stores and for training
Additional Information :
Why Youll Love Working for H&M
Dynamic teamdriven work environment with a group of unique diverse and kind individuals.
Endless growth & development opportunities.
Dress your personality. We encourage you to dress your personality all day every day.
Did we mention our discount at H&M &Other Stories and COS
Job Status : Hourly NonExempt
Compensation : Hiring Range is $22.42 $26.46 Hourly
EEOC Code : SLS
- This job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.
- H&M in good faith believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Benefits :
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer : 25% Staff Discount Medical Pharmacy Vision and Dental Coverage Employee Assistance Program Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.
Inclusion & Diversity :
H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Remote Work : Employment Type :
Fulltime
Key Skills
Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming
Vacancy : 1
Salary : $22 - $26
