What are the responsibilities and job description for the Senior Service Technician position at H&M WAGNER & SONS INCORPORATED?
We are seeking a skilled and dependable Senior Service Technician to join our service team. At Wagner Foodservice we believe in investing in our employees and providing a positive, supportive work environment. Our technicians are the backbone of our service operation, ensuring that our customers receive top-notch service and reliable solutions.
In this role, you will be responsible for installing, repairing, and maintaining local restaurant equipment helping them stay running at peak performance. You’ll work both independently and as part of a team, with opportunities for ongoing training and career growth. We work by the motto "where relationships matter" and we truly believe that all relationships matter. You won't regret joining our team!
About Us:
We are Wagner Foodservice, a one of a kind food distribution company location in Glen Burnie, MD. For over 50 years we have been providing various food products and services to a number establishments within a 100 mile radius. We deliver food to restaurants, bars, gas stations, etc. and we provide service by installing, maintaining, and repairing dishware and beverage equipment. Our customer-centric attitude and our belief in making relationships matter has ensured our success for the long-term future, and we want you to be a part of that success!
JOB DUTIES:
- Installs equipment in customer’s business location and tests equipment to ensure proper operation.
- Diagnoses mechanical, electrical, or other system malfunctions and performs necessary repairs.
- Performs routine maintenance tasks on equipment to ensure proper functionality.
- Responds to service calls under the direction of the Service Technician Manager
- Provides courteous and helpful assistance to clients during service visits.
- Maintains accurate records of service activities, including work orders, repair logs, and parts inventory.
- Completes service reports detailing work performed, parts used, and any additional recommendations.
- Educates customers on how to use equipment.
- Adheres to safety regulations and industry standards.
- Maintains and upkeeps vehicle in accordance with company policy.
- Collaborates with other technicians and service team members to share knowledge and expertise.
- Assists colleagues with complex repair tasks or troubleshooting as needed.
COMPETENCIES:
- Master troubleshooter and solution-oriented thinker.
- Strong mechanical aptitude and troubleshooting skills.
- Ability to exercise independent judgement and make decisions while on the job site.
- Strong leadership with a collaborative spirit.
- Able to prioritize and complete jobs in a timely manner.
- Excellent problem-solving skills and solution implementation abilities.
- Ability to communicate efficiently and clearly with our customers, and other departments within the company.
REQUIREMENTS:
- Minimum 5 years of experience in a beverage/service technician role.
- Valid Driver’s License
- Willing to work until all jobs are complete. Flexible work hours may be necessary to accommodate service demands and emergencies.
- Lift and/or move up to 100 LBS.
- Work in all weather conditions (under reasonable circumstances).
- Willing to drive to multiple job sites in one day in a company vehicle.
- Must work holidays as per business needs.
- Available for the on/call rotation schedule.
We offer a fantastic and very well rounded benefits package!
Medical/Dental/Vision/STD/Life Insurance. 401K Employer Match. Three weeks of PTO. On call bonuses.
Do not hesitate to apply. Applications and resumes can also be emailed to suzanneh@hmwagner.com
