Full-Time Multimarket Customer Service Agent

WHAT YOU'LL DO

As a Full-Time Multimarket Customer Service Agent,you will be responsible for providing the best customer service via live chat, email and phone to make the H&M Group our Customer's First Choice. Follow H&M Group customer service procedures and standards to promote our products and to resolve customer questions and concerns.

• Expected to maintain a professional demeanor, even in stressful situations, and to always provide excellent customer service.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
• Stay updated on all product knowledge, services, and promotions for the US and Canada market to provide accurate information to customers.
• Provide timely responses to customer via written or verbal communication in a fast-paced environment.
• Always strive for first contact resolution to solve customer service issues efficiently and effectively.
• Always upsell by offering additional products, product of the day, special offers, etc. to reach conversion goals.

WHO YOU'LL WORK WITH

This role reports into the Team Manager who will oversee a team including yourself and other Multimarket Customer Service Agents.

WHO YOU ARE

We are looking for people with...

• Proven customer support experience or experience in the retail or food services industry, with at least1 year of continuous employment in a customer service role preferred or equivalent.
• Strong interpersonal,customer service, and active listening skills to ensure positive interactions with customers that are friendly, helpful, and professional
• Strong computer literacy, specifically all MS programs for Windows (Excel, Word, Outlook, etc.)
• Strong laptop computer skills, such as browser navigation, software interaction and data entry
• Ability to work at a fast pace, multitask and manage fluctuations in workloadhandlingmultiple chats and calls at the same time
• Ability to provide and receive verbal and written feedback

And people who are...

• Available to work flexible hours, including open availability during hours of operation from 8AM-8PM Sunday through Saturday andbe able to meet hybrid work requirements (at least 40% of all scheduled shifts must be worked in the office).

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• 25% Staff Discount
• Medical, Pharmacy, Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Plus, additional Voluntary Benefits

Job Status: Hourly, Non-Exempt

Compensation:Hiring Range is $21.22 an hour

EEOC Classification:OFC

H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

JOIN US

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

All your information will be kept confidential according to EEO guidelines.