What are the responsibilities and job description for the Marketing Administrator (Bilingual ENG/KOR) position at H MART - Corp?
The Marketing Administrator supports the marketing team by coordinating campaigns, managing marketing materials, and assisting with customer service platforms to address inquiries and service-related issues. This role involves overseeing store promotions, membership procedures, and media contracts while also supporting grand opening events and brand marketing efforts such as press releases and social media reports. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while ensuring effective communication between departments and external partners.
Responsibilities but not limited to:
- Support on customer service/relationship platform, email, phone, and etc. to coordinate on customer service related issues with internal departments and understand customer's needs
- Coordinate on various marketing materials (digital signage, posters, SNS promotions, Banners and etc.) on store promotions and sales
- Support membership related procedures and duties
- Assist media contracts and correlated relationships
- Support grand opening event and related work arrangements
- Assist press release and other articles for brand marketing
- Support to create reports on H Mart social media account
- Maintain partnership relations
- Assist on researching a new project
- Phone Support: Handle customer inquiries and concerns received over the phone, providing prompt and accurate assistance
- Email Support: Respond to customer questions and inquiries via email, maintaining clear and consistent communication
- Social Media Support: Monitor and address customer queries and comments on social media platforms like Google, Facebook, Yelp, and WeChat
Qualifications / Skills:
- Bachelor’s degree in Marketing, Communications or a related field
- Excellent interpersonal and communication skills
- Strong organizational, time management, planning and problem solving skills
- Strong sense of urgency and the ability to work in an environment with time sensitive deadlines
- Professional in Marketing certificate is a plus
- Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook, PowerPoint)
- Bilingual in Korean and English is a must (fluency is a plus)
Benefits:
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
- HSA (Health Savings Accounts) per company policy
Work Hours:
- MON-FRI, 9:00am to 6:00pm
