What are the responsibilities and job description for the CS Associate (Bilingual ENG/KOR) position at H MART - Store?
We are excited if you bring the following skills:
Customer Service
Positive attitude to provide great customer experience in an accurate, friendly and helpful manner, understand their needs, and provide appropriate assistance.
Product Knowledge
Willingness and curiosity to learn and familiarize yourself with the products and about various items within the store.
Organization and Time Management
Ability to prioritize and manage time effectively in order to multi-task different responsibilities simultaneously.
Problem Solving
Initiative to quickly assess and resolve issues or concerns, seeking appropriate solutions, and escalating complex problems to supervisors or managers when necessary.
Teamwork and Collaboration
Work collaboratively with colleagues and contribute to a positive team environment.
Adaptability
Adapt to changing situations, such as dealing with customer inquiries, handling unexpected issues, and adjusting to new store procedures or promotions.
Responsibilities, but not limited to:
- Provide excellent customer service by greeting them and assisting with products and services
- Assist with sorting paperwork such as invoices, sales orders, item data, etc.
- Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
- Follow company policies and procedures on refunds, redeeming smart card points rewards as well as overall cash handling
- Perform other customer service related duties and tasks as assigned
