Field Service Manager

H.O. Penn Machinery

HIRING IMMEDIATELY

Field Service Manager

Bronx, NY

Pay: $90,000 - $100,000/year (depending on prior relevant experience)
Bonus: 15% bonus potential
Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Company-provided cell phone and laptop
  

Key qualifications:

• Minimum 3 years’ management experience in directing labor required 
• Clean and valid driver’s license required
• Strong organizational skills and ability to operate in a fast-paced environment
• Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude
• Strong computer skills and comfortable with technology 

Responsibilities:

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment, and time)

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.
• Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians
• Maximize technician utilization by effectively scheduling, planning, and assigning work

Maximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expense

• Review and approve daily time cards to track and monitor technician performance against quoted hours or job standards and manage accordingly
• Advise Service Manager of changes in available work vs. staffing levels
• Continually review and improve processes
• Process jobs to be billed on a daily basis

Successfully build and maintain a culture of safety through successful completion of all safety initiatives and enforcing safe work habits

• Conduct weekly safety meetings and ensure monthly safety audits for work area are complete
• Ensure timely communication of safety issues to direct supervisor with appropriate paperwork
• Ensure all new hires within work area complete safety orientation requirements within thirty days
• Ensure all direct reports have completed Pure Safety assignments by due dates

Staff and develop people to achieve all key results to make our service function strong

• Build and maintain an environment characterized by high productivity and morale
• Assist in selecting mechanics
• Effectively manage the performance process (goal setting, coaching, appraisal, and rewards/consequence management)
• Develop people through training, coaching, etc.                         

Maintain the Field Service fleet in a cost-effective and safe manner

• Ensure the fleet is maintained in a clean and uncluttered state
• Ensure the fleet and its related equipment are in sound working order & operating safely 

Contribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of our facilities

• Continually assess the appearance, including cleanliness, professionalism, maintenance, and compliance with company policies of your area of responsibility                                                             
• Take corrective action on any items noted during these ongoing assessments to ensure compliance with company appearance standards
• Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities
  
  *This position requires off-hour, on-call (by phone only) availability, including weekends and holidays. 

Qualifications:

• Minimum 3 years’ management experience in directing labor required 
• Clean and valid driver’s license required
• Strong organizational skills and ability to operate in a fast-paced environment
• Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude
• Strong computer skills and comfortable with technology 
   

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)
  
  

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.