What are the responsibilities and job description for the Field Support Tech IFA - S position at H&R Block Management, LLC?
Our Company
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What you'll do...
As a part-time, seasonal Field Systems Technician (FST), you’ll provide technical PC, peripherals, and network support to multiple districts in accordance with the customer support center (CSC) and Market or Regional guidelines. You’ll also serve as a liaison between business partners and Lead FST or Company Support Manager (CSM) to identify and resolve problems. What you’ll do…
- Coordinate the setup, shutdown, and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by CSC
- Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits
- Conduct troubleshooting in conjunction with Technical Center Support (TCS) associates and Lead Field Systems Technician/Company Support Manager, as necessary
- Maintain an inventory of district resources including hot spare tracking and control for computer equipment in the district
- Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs
- Maintain network and telephone systems in company offices
- Document hardware problems and their resolution within the ticketing system
- Assist the Lead Field Systems Technician/Company Support Manager with special projects
What you’ll bring to the role…
- High School diploma or equivalent
- Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and system
- Demonstrated organization, prioritization, and project coordination skills
- Demonstrated problem solving, decision-making, and analytical abilities
- Effective oral, written, and interpersonal communication skills
- Demonstrated ability to work independently and as a team
- Must be able to lift and transport to up 60 pounds
- Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record
It would be even better if you had…
what you'll bring to the team...
education:
- high school diploma or equivalent
work experience:
- experience with windows environment, windows network configurations and ms office (or equivalent)
- access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
- ability to work independently or on a team
- oral, written and interpersonal communication skills
- demonstrated decision making, analytical and problem-solving skills.
- demonstrated organization, prioritization and project coordination skills.
- demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
pay range information
the pay range for this position is listed below. local minimum wage laws apply. this information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the h&r block retirement savings plan (401(k) plan), the employee assistance program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in business travel accident insurance; and receive associate tax prep benefit.pay range
15.87 to 24.04>
