What are the responsibilities and job description for the Block Advisors Office Manager position at H&R Block?
Serve as the front-line manager responsible for leadership and development of associates in Block Advisors Office(s). Lead office in delivering an outstanding client experience and achieving all office related growth objectives. Assist in integration of the firm to Block Advisor’s platforms.
Day to day, you'll...
Day to day, you'll...
- Manage office staffing, operations, and logistics for assigned Office(s)
- Partner with the BA Transformation Manager to create and implement office-level integration plans, growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
- Assist in recruiting and interviewing candidates for tax office associate positions
- Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
- Travel between 2-3 offices as required
