What are the responsibilities and job description for the Block Advisors - Office Manager position at H&R Block?
What You'll Do...
Serve as the front-line manager responsible for leadership and development of associates in Block Advisors Office(s). Lead office in delivering an outstanding client experience, and achieving all office related growth objectives. Assist in integration of the firm to Block Advisor’s platforms.
Day to Day, you'll...
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
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Serve as the front-line manager responsible for leadership and development of associates in Block Advisors Office(s). Lead office in delivering an outstanding client experience, and achieving all office related growth objectives. Assist in integration of the firm to Block Advisor’s platforms.
Day to Day, you'll...
- Manage office staffing, operations, and logistics for assigned Office(s).
- Partner with the BA Transformation Manager to create and implement office-level integration plans, growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
- Assist in recruiting and interviewing candidates for tax office associate positions
- Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
- Travel between 2-3 offices as required
- Minimum 2-3 Years of People management experience, with the demonstrated ability to grow and develop associates
- Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
- Strong analytical, decision-making, judgment skills and the ability to function well in a fast-paced environment with minimal supervision
- Computer proficient with the ability to use MS Office
- Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
- Multi-unit people management experience in the retail, restaurant, banking, or other related industry.
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
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