What are the responsibilities and job description for the Customer Service Representative - Franchise Location position at H&R Block?
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at our Franchise Location. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless client experience, and supporting the overall success of our office.
Key Responsibilities:
- Answer phone calls and greet clients in a personalized and friendly manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients according to their preferences
- Ensure all client needs are met during service
- Maintain office cleanliness and organization
- Perform other duties as assigned
Requirements:
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task and prioritize tasks effectively
- Strong organizational and time-management skills
- Computer proficiency with Microsoft Office
About H&R Block:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We value diversity and inclusion and make everyone feel like they belong.
