What are the responsibilities and job description for the Operations Admin position at H&R Block?
Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
- Provides seasonal hiring support in the HRB hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
- Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use software solutions and computer systems to accurately document and track customer contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Attends training related to the effective and efficient performance of job duties.
- Other duties as assigned by the District Operations Coordinator or in partnership with the CSM.
