Cocktail Server (Private Membership Club)

Who We Are

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspiration from the world’s greatest cities – New York, London, and Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The hotel is a world of its own, a meeting place, a hideaway, and a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls and encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Golightly (Private Membership Club)

Golightly is located in the 22-story Hotel Swexan in Uptown, Dallas. The Members’ only social club offers an elegant, stylish space profoundly influenced on European and international design, meaningful lifestyle experiences and uncompromising personalized service.  Golightly’s exclusive haven is a comfortable, residential-style space with 3 handsomely designed cocktail bars, multiple sophisticated salons, and an ornately designed private dining room.  The club offers a space that transports you from the cares of the world to a dream-like escape.  Day and night, for business and for pleasure, for rest and revitalization, this is the only suitable social club for savvy, diverse, and cosmopolitan members.

Summary

The Cocktail Server is responsible for serving cocktails to restaurant guests at the Hôtel Swexan in an efficient and professional manner using standards as set by the Hôtel Swexan training manual. They are friendly and have excellent customer service skills when taking orders and serving guests, exceeding guest expectations. They are critical for the success of providing Hôtel Swexan guests with superior service and hospitality to ensure a memorable experience.

Job Functions

Operations

• Assist the other servers in monitoring and coordinating the day-to-day operations of the section during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Proactively greet guests warmly and provide a pleasant and comfortable experience.
• Have a good understanding of food, wine, cocktails, and beers.
• Maintain a good understanding of current events to be able to engage with guests in appropriate conversation.
• Communicate effectively with the restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Engage guests with a pleasant greeting and take drink orders in accordance with Hôtel Swexan bar service standards.
• Ability to notice intoxicated guests and notify management.
• Follow food and beverage standards and procedures, using the training manual.
• Have full knowledge of and fully comply with the state liquor laws.
• Must be pleasant, hospitable, and attentive to guests always.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints/comments to Manager.
• Each server is responsible for the daily maintenance and cleanliness of all areas before, during, and after shifts.
• Ensure that all coolers/side stations are cleaned and stocked daily up to the stock par.

Finance, Cost Control & Budgeting

• Ensure timely and accurate entry of orders into the computer system and collection of payment
• Follow proper procedures for ringing guest checks and cash collecting procedures.
• Follow cash handling responsibilities as dictated by HHG policy.
• Be fully responsible and accountable for an issued bank.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach, and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and Hôtel Swexan requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.

Meetings & Communication 

• Must attend all Restaurant mandatory meetings or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective action.
• Ensures smooth communication with all direct reports and other Restaurants Managers/supervisors

Attire, language, and behavior

• Is always neatly dressed and groomed and in issued uniform according to venue’s standards following good hygiene practices.
• Always behaves and communicates according to Hôtel Swexan standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Customer service/focus
• Listening skills
• Integrity/ethics
• Product knowledge
• Quality
• Sense of urgency
• Teamwork

Required Education & Experience

• High School Diploma or equivalent is strongly preferred
• Upbeat, outgoing, and positive attitude required
• TABC and Texas Food Handler Certification
• Previous experience in a similar setting/role is strongly preferred
• Excellent customer service, communication, and interpersonal skills required
• Professional demeanor is always required
• Ability to work positively in a fast-paced environment.
• Basic math skills required
• Ability to work effectively within a team.
• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 50 lbs. if needed.
• Working knowledge of spirits, wine, and related beverage items