What are the responsibilities and job description for the Doorman/Bellman position at Hôtel Swexan?
Company Overview
Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Position Summary
The Doorman/Bellman will greet guests and will provide courteous services such as opening doors, operating elevators, helping guests with luggage and helping control the guest traffic flow in the lobby. They are an integral part of the Front Office team and will provide assistance in different aspects for Hôtel Swexan guests as they arrive.
Responsibilities
- Responsible for delivering and maintaining the Forbes 5-Star level of service.
- Communicate and welcome guest in a friendly demeanor at all times.
- Maintains cleanliness of Hôtel Swexan’s entrance, lobby, and elevators areas.
- Ensure safety and security for our guests.
- Assist guests with their luggage, packages, etc.
- Open doors, assist with luggage, escort guests to elevators and to their rooms as needed.
- Continuously finds opportunities to assist guests, other departments or leaders.
- Attends required training classes as needed to maintain a luxury level of service.
- Other duties as assigned.
Qualifications
- Excellent customer service, problem-solving, and multi-tasking skills.
- Walking and standing for long periods of time and ability to lift up to 75lbs.
- Frequent ability in standing, walking, kneeling, crouching, bending, stooping.
- High school diploma or equivalent related experience required.
