What are the responsibilities and job description for the Front Desk Agent (Hotel Swexan) position at Hôtel Swexan?
Company Overview
Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan .
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Position Summary
The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. The agent will deliver an exceptional experience to every guest at our hotel.
Responsibilities
- Greet all guests, monitor and answer phones, and respond to guest needs.
- Utilize hotel systems to create and ensure seamless experiences for all guests.
- Check guests into or out of the hotel, assigning rooms according to availability or special requests.
- Coordinate guest experience with all hotel departments.
- Maintain great communication and teamwork with Front Office team and other departments within the hotel.
- Process payment and provides receipts to guests.
- Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
- Assist other departments including Concierge, PBX, Guest Relations, Room Reservations.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Other duties as assigned.
Qualifications
- Previous experience in Front Desk role in a luxury hotel
- In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
- High School diploma or equivalent required
- Ability to stand for long periods of time.
- Demonstrate the ability to multi-task be detail oriented.
- An operational knowledge of Microsoft Office suite
